Ahmed Al Daly

Experience

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  Vodafone

  Jan 2010 - Dec 2011

  Customer Service Representative

  • Resolve customer complaints via phone, email, mail, or social media• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling. • Assist with placement of orders, refunds, or exchanges.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders.• Answer questions about warranties or terms of sale.• Suggest solutions when a product malfunctions.• Attempt to persuade customer to reconsider cancellation.• Inform customer of deals and promotions.• Sell products and services.• Utilize computer technology to handle high call volumes.• Read from scripts. Show less

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  Admepro Advertising Agency

  Jan 2013 - Nov 2014

  Account Executive

  • Meeting clients to discuss their advertising needs.• Presenting campaign ideas and costing to clients.• Negotiating with clients, solving any problems and making sure deadlines are met.• To Checking and reporting on the campaign's progress.• Keeping in contact with the client at all stages of the campaign.• Managing the account's budget and invoicing the client.• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation . Show less

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  Blue Bird Travels

  Jan 2015 - Jun 2016

  Accountant

  • Work on E-Travel System. • Receipting of cash and debtors collections by reference to the cash book and debtors ledger to ensure the Receivables are accurately reflected in the financial statements.• Preparation of payment vouchers and processing same by checking the supporting documents, bills and makingCheque and cash payments.• Checking of all Daily sales reports of all locations for completeness.• Carrying out corrections (re invoicing) for invoices which are issued on cash basis instead of Invoicing as credit invoices (corporate.), to ensure accurate recording of debtors as per requirements of finance department. Show less

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  Telecommunications Regulatory Authority - UAE

  Feb 2017 - May 2018

  Back Office Consumer Care

  • Work on CRM system. • To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.• To be responsible for investigation, resolution and reporting of all customer related complaints.• Try to find best resolutions to the customers• Follow up with customer to make sure that they get their satisfaction• Investigate with customers complaint against service providers Etisalat & Du• Also able to submit complaints through CRM to day of closure " final resolution " • At the end our main role is to get customer's happiness Show less

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  Azizi Developments

  Jul 2018 - Mar 2019

  Property Consultant

  • Provide real estate consultancy for clients.• Achieve the desired profit every month.• Make contacts and follow-up customers until closing of the transaction.• Follow-up monthly payments to clients and follow up with the financial and legal affairs, and director of sales.• Follow-up customer and respond to all inquiries about the project.• Interview clients within the office or outside the office in any place and any time convenient to the customer.• Seek to obtain the largest possible number of data for customers and explain the project to them. Show less

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  WM Real estate

  Aug 2018 - Oct 2019

  Marketing Manager

  • Social Media Strategist using social media for brand awareness and impressions• Excellent knowledge of Facebook, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices• Understanding of SEO and web traffic metrics• Experience with doing audience and buyer persona research• Good understanding of social media KPIs• Familiarity with web design and publishing• Excellent multitasking skills• Critical thinker and problem-solving skills• Team player• Good time-management skills• Great interpersonal and communication skills• Generate leads to improve sales Show less

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  الابوز للعقارات - Alabwaz Real Estate

  Mar 2019 - Jun 2020

  Social Media Marketing Specialist

  • Social Media Strategist using social media for brand awareness and impressions• Excellent knowledge of Facebook, LinkedIn, Instagram, Google+ and other social media best practices• Understanding of SEO and web traffic metrics• Experience with doing audience and buyer persona research• Good understanding of social media KPIs• Familiarity with web design and publishing• Excellent multitasking skills• Critical thinker and problem-solving skills• Team player• Good time-management skills• Great interpersonal and communication skills• Generate leads to improve sales Show less

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  El Alamy Real estate

  Nov 2019 - May 2020

  Sales & Social Media Marketing Manager

  Generating new business leads.• Increasing brand awareness and Improving our position on social media.• Improving and managing our website.• Developing and managing the marketing department's budget.• Overseeing branding, advertising, and promotional campaigns.• Managing the marketing department's staff.• Develop and monitor campaign budgets.• Plan and manage our social media platforms Facebook , Instagram , Snapchat & Google• Prepare accurate reports on our marketing campaign’s overall performance.• Coordinate with advertising and media experts to improve marketing results.• Identify target audiences, and develop marketing plans with specific objectives across different channels.• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms• Determine clients’ needs and financials abilities to propose solutions that suit them• Display and market real property to possible buyers• Maintain and update listings of available properties• Showing properties to potential buyers and renters.• Promoting properties with ads, listings, and open houses.• Take clients on home tours and attend open houses• Answer questions about contracts and terms of sale Show less

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  Admepro Advertising Agency

  Jun 2020 - Apr 2021

  Business Development Manager

  - Contacting potential clients to establish rapport and arrange meetings.- Planning and overseeing new marketing initiatives.- Researching organizations and individuals to find new opportunities.- Increasing the value of current customers while attracting new ones.- Finding and developing new markets and improving sales.- Attending conferences, meetings, and industry events.- Developing quotes and proposals for clients.- Developing goals for the development team and business growth and ensuring they are met.- Training personnel and helping team members develop their skills. Show less

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  Oxford Homes Real Estate

  Apr 2021 - Aug 2022

  Marketing Manager

  • Generating new business leads.• Increasing brand awareness and Improving our position on social media.• Improving and managing our website.• Developing and managing the marketing department's budget.• Overseeing branding, advertising, and promotional campaigns.• Managing the marketing department's staff.• Develop and monitor campaign budgets.• Plan and manage our social media platforms Facebook , Instagram , Snapchat & Google• Prepare accurate reports on our marketing campaign’s overall performance.• Coordinate with advertising and media experts to improve marketing results.• Identify target audiences, and develop marketing plans with specific objectives across different channels.• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms• Determine clients’ needs and financials abilities to propose solutions that suit them• Display and market real property to possible buyers• Maintain and update listings of available properties• Showing properties to potential buyers and renters.• Promoting properties with ads, listings, and open houses.• Take clients on home tours and attend open houses• Answer questions about contracts and terms of sale Show less

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  Premium Choice Real Estate

  Oct 2022 - now

  Sales Marketing Manager

  - Executive leadership team responsibilities must be taken care of by the CEO. Plan, develop, implement and direct the organization’s operational and fiscal function and performance.- Act as a strategic partner by developing and implementing the company’s plans and programs.- Analyze the effects of long-term growth initiatives, planning, new strategies, and regulatory actions.- Perform accurate analysis of financial trends and budgets to help the BOD as well as the senior executives will increase credibility and authority.- Implement, improve, and enforce policies and procedures that will increase the financial and operational effectiveness of the company.- Communicate effectively and establish credibility throughout the organization and with the Board of Directors as an effective developer of solutions to business challenges.- Provide expert financial guidance and advice to others within executive leadership.- Improve the planning and budgeting process continually by educating departments and key members of corporate leadership.- Provide strategic input and leadership on decision-making issues affecting the organization, specifically evaluating potential mergers, acquisitions, or partnerships.- Optimize the handling of banking relationships and work closely with CFO to foster and grow strategic financial partnerships.- Work with the finance team to develop a solid cash flow projection and reporting mechanism, which includes setting a minimum cash threshold to meet operating needs.- Act as a strategic advisor and consultant offering expert advice on contracts, negotiations, or business deals the corporation may enter.- Evaluate the company’s financial, operational, and sales and marketing structures to plan for continual improvements and a continual increase in operating efficiencies. Show less