Experience

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  Arvato services k.s.

  Sept 2008 - Apr 2012

  Technical support specialist - microsoft

  Microsoft Professional Support (2011-2012)Support for Microsoft business customers for all MS products including Servers (MS Server 2003/2008, MS Exchange Server 2003/2007, MS ISA Server 2004/2006, TMG, WSUS, DPM 2007, SCCM 2007, etc,..).Microsoft Personal Support (2008 - 2011)Providing technical support for Microsoft end customers via email, phone, forums.Identifying and resolving customer’s issuesAchieving customer satisfactionTroubleshooting Microsoft products for end-customers which contains Windows XP, Vista, 7, Office 2003, 2007, 2010, Microsoft security essentialsModerating Microsoft official forum Microsoft AnswersCompetencies- ability to solve technical issues- excellent communication skills- customer oriented- ability to work under pressure/work time management skills Show less

• 

  Fonet spol. s r.o

  May 2012 - Sept 2015

  Network and system administrator

  Greenfield implementation of network infrastructure (from server installation to disaster recovery plans). Complete IT outsorcing for small and middle bussinesses. Main responsibilities Server setup and optimizationServer network configuration and supervisionEnterprise wireless networks Virtualization (Hyper-V & VMware)Cloud Licensing Other responsibilitiesUser support Sales representative

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  Axians ict cz

  Sept 2015 - now

  Developing and maintaining relationships with clientsGaining a clear understanding of clients' businesses and requirementsCustomer´s meetings with the sales teamConsultations about the IT technologies for the clients and sales team Support customers IT solutionsMicrosoft Cloud - Azure, Office 365Managing Windows technologies (Windows Server roles and features, Active Directory Domain Services, Exchange Server, SQL Server)Microsoft System CenterVirtualization on Hyper-V and VMwareGuardicore, Tufin Show less

  • Head of Support Services & CS/SK/HU IT Manager

    Oct 2022 - now

  • Head Of Support Services & Internal IT manager

    Jan 2021 - now

  • Infrastructure Specialist

    Sept 2015 - now