Experience

• 

  Instituto sierramadre

  Aug 1996 - Jun 2008

  Maestro & it support and adminstration

  In charge of the IT Solutions.Math and physics class.

• 

  Yazaki service

  Jun 2008 - Jul 2020

  – Gain a thorough understanding of the customer’s business objectives, processes and tools.– Work with the customer and the enterprise business process forums to identify and prioritize the high value process improvement initiatives– Manages the execution of the IT service improvement projects, including quality, costs, scheduling, resources, tasks, risks, issues and communication.– Various communication and customer advocacy activities, such as managing customer budget information, IT process and policy information, and service level issues.– Work within the various process forums to identify and implement process improvement activities remains knowledgeable of information technology trends in general and is knowledgeable of the IT environment.– Influences customers in formulating IT project scope by negotiating plans, periods and trade-offs while capturing the context and the most important requirements and constraints.– Plans and prepares business case including the evaluation of alternatives for risk management, staffing, Project plan, and cost/schedule/profitability trade-offs.– Synthesizes candidate architecture, evaluating trade-offs in design, and in make/buy/reuse, so that cost, schedule and resources can be estimated.– Prioritizes projects and tasks in order to achieve customer and company strategies.– Remains knowledgeable of information technology and business unit/functional area operations.– Promotes understanding of customers and IT’s business practices and recommends the implementation of technology to support business strategies.– Leads “change control board” activities to disposition system change requests and communicates system changes to all levels.– Initiates appropriate corrective actions to problems & exceptions arising in the project.– Ensures continuous communication is maintained within IT and with external customers regarding project status, priorities and other IT-related information. Show less – Coordinate, supervise and follow up the Field Technical Management Support activities needed to support the Office and Production Operations on the North East, YSS Plants.– Technical Management Budget control and preparation for North East, YSS, Plants.– Point of contact with Operation managers for North East, YSS, Plants.– Coordinate Maintenance Plans for PC, Printers, Telecom equipment, for North East, YSS Plants.– HW inventory and SW license control for North East, YSS Plants.– Coordinate and Supervise IT Engineers located at North East, YSS Plants.– Personnel administration for North East, YSS, Plants.– Support Technical Management and Application Management on troubleshooting and new projects.– Assure the green status on Ticket's Regional Metrics for the Team. Show less

  • Project Manager / Custom Account Manager

    Aug 2015 - Jul 2020

  • IT Field Operation Supervisor

    Aug 2013 - Aug 2015

  • IT System Administrator

    Jul 2012 - Aug 2013

  • IT System Administrator

    Dec 2010 - Jul 2012

  • Network and System Administrator

    Jun 2008 - Dec 2010
• 

  Trancasa

  Jan 2021 - now

  It operations | pmo manager

  • Design network architecture and client/server technology to ensure optimal performance and security.• Develop innovative network troubleshooting methods to reduce downtime and lower repair costs.• Collaborate with departmental managers to identify network maintenance and growth requirements.• Monitor and evaluate changes in network technology and provide quarterly technology updates to the executive team.• Establish and implement disaster plans to ensure business continuity during a crisis.• Determine the rationale and methods for upgrading company network software programs with each new release.• Support business forecasting by providing insights on objectives, processes, and tools.• Serve as an IT liaison to ensure alignment with business processes.• Manage and support IT projects across the organization.• Work closely with Asset Management on procurement, inventory, and OPEX/CAPEX expenses of fixed assets.• Manage vendor relationships to ensure service level agreements are met.• Solve problems and communicate effectively with the business.• Analyze and determine system needs to support the organization's objectives.• Ensure systems are operating efficiently by performing upgrades and repairs as necessary.• Develop and implement a strategy to maintain system security on computers and the network.• Regularly optimize and evaluate the system to ensure it meets business needs.• Assign and update security permissions for the network.• Train and direct users on the proper use of software and hardware within the system.• Address and resolve problem alerts from users or the monitoring system.• Lead and mentor a team of IT professionals• Administration and support of Office 365 applications and services.• Administration and support of Azure cloud services and infrastructure. Show less