Experience

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  U.s. air force reserve

  Jun 2012 - now

  Aerospace medical technician (e-5)

  ▶ SCOPE: Appointed to position of Aerospace Medical Technician as Staff Sergeant E-5 in U.S. Air Force Reserves, training 500 members annually to achieve currency with BLS certification. Establish leadership role as advisor and leader, moving quickly through the ranks by building collaborative, peer-coaching relationship with team.● Achieved promotion to SSGT (E-5) within 1.5 years in the unit. Led training and built team-focused culture. ● On track to achieve E-6 promotion and 7-level accreditation within the next 6 months. ● Advanced quickly through training, developing advanced disease state knowledge of organ system pathology including cardiovascular metabolic disease. Educated and engaged medical professionals in clinical evidence-based therapies, products, and safety protocol for administration to patients. ● Managed patient care information and critical data collection across multiple departments: emergency, general surgery, pathology, and laboratory departments. ● Collected and interpreted qualitative and quantitative data, deploying programs and presenting reports to senior leadership. Show less

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  Truist

  Apr 2016 - Jun 2019

  Branch banker/team lead ii

  ▶ SCOPE: Managed branch operations with focus on business growth, improving customer interactions and maximizing profitability. Led team of 8, delivering high productivity, cost-savings, and compliance in regulated environment. ● Secured top 6 spot of 29 branches in region by achieving weekly sales, growth, and customer service targets, positioning branch for growth, delivering high customer satisfaction scores, and achieving top 3 banker for business portfolio growth. Grew branch financial revenue 30% through cross-selling banking products and services. ● Led a team of 8 members, delivering coaching and mentoring. Fostered positive, high-performing work environment. ● Increased customer satisfaction scores 45% and implemented customer-centric strategies and initiatives. Delivered 23% growth in team production, fostering high-performance work culture.● Delivered 15% cost-saving while maintaining high service levels. Deployed strategic financial planning initiatives. Maintained compliance with regulatory requirements, ensuring high audit ratings. Integrated regular training for staff. Show less

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  Prive hospitality group llc

  Sept 2017 - Jan 2023

  Founder/operations, sales, & business development leader

  ▶ SCOPE: Oversaw daily sales and business operations as founder and entrepreneur for hospitality/food and beverage business. Grew business exponentially from time of purchase, building referral and loyal customer-based business from scratch. Managed daily functions including human resources, technology, finance, and marketing brand sales strategies. Forged strategic partnerships to expand territory and identify business growth opportunities. Recruited, hired, and trained staff, providing a team-oriented environment to thrive. ● Accelerated sales 90% within the first 18 months, increasing monthly sales from $20K to $38K. Slashed cost of goods using solutions-focused mindset. ● Improved cost efficiency, eliminated deadstock, and automated sales process. Formed partnership with distributor to decrease gross cost of materials. Minimized waste and maximized internal efficiency by creating an internal audit system. ● Optimized Lean processes and implemented innovative solutions, maximizing business development and high customer attrition. Performed quarterly operations analysis and generated sales reports. Show less

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  Delta private jets

  Jul 2019 - Oct 2020

  Client support specialist

  ▶ SCOPE: Hired to lead sales contracts and deploy service delivery, coordinating with management team and leveraging productive open-client communications. Supported Delta Private Jets meeting projects with 24/7 global business model. ● Surpassed annual revenue goals 96% by improving client relationships, sales strategies, and education. Maximized sales opportunities to key customers with a proven track record of meeting metrics and sales goals. ● Conducted market analysis and deployed client service skills, generating favor for private jet services and Delta’s mission. Closed sales calls, improving performance and building close customer relationships. Show less

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  Tata consultancy services

  Oct 2020 - Jun 2022

  Mortgage closer specialist

  ▶ SCOPE: Prepared and reviewed funding of mortgage loan documents and interaction with escrow and title companies. Verified closing financial disclosure amounts against settlement and escrow agent figures to reflect borrowers’ bottom-line costs. Resolved transactional and title issues. Utilized project and CRMS time management tools to complete transactions quickly and efficiently. ● Deployed scaled-up growth strategy, closing 78 files monthly.● Identified and partnered with title companies to collect information, review files, and ensure compliance to meet tight closing deadlines (48–72 hours). Show less

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  Legacy sneaker boutique

  Oct 2022 - now

  Operations & sales manager

  ▶ SCOPE: Hired to lead operations, managing team of 40 across disciplines, optimizing processes to maximize efficiency, and surpassing territory sales targets. Serve as trusted sales and operations leader, identifying problems to be solved with products, opportunities to be captured, and key goals to be delivered. Mentor, train, and grow sales team with attention to sales and operational fluidity. Evaluate target customers and optimize D2C sales approach in matrixed environment, producing analytics and industry reports for ownership, marketing, and sales teams.● Achieved monthly sales goal of $800K+, surpassing KPIs. ● Increased client retention and referrals through social media by deploying effective sales and brand strategy. ● Delivered 120% of revenue goal from store opening within first 90 days. ● Exceeded prior sales month by ~25% continuously. Identified sales strategy and integrated plan. ● Met 50% profit margin by reducing the cost of goods sold. Analyzed current trends and deployed pricing strategy to meet goal.● Accelerated monthly sales 120% within 3 months of hire, exceeding sales targets by evaluating costs, boosting security to reduce shrinkage/theft, optimizing payroll processes, and identifying opportunities for business growth. ● Decreased shrinkage 80% and reduced monthly expenses $15K. Increased employee security training to mitigate theft.● Delivered $3K monthly savings by integrating new payroll system. ● Mentored and coached team in direct-to-consumer selling. Tapped to build a winning team, motivating sales associates.● Designed and integrated store layout to enhance customer experience and improve sales. Show less