Experience

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  Syriatel mobile telecom

  Aug 2008 - Jun 2016

  - Check manpower requisitions from validity to ensure being in line with approved headcount and org chart.- Participate and preparing the section's yearly objectives and KPIs.- Browse & search for suitable candidates to close available vacancies on timely manner.- Handle internal transfer and external candidates for entry and coordinators levels based on assigned job description.- Administer psychometric tests for nominated employees and sent the results to concerned parties.- Submit resumes of candidates who passed HR interview to the requesting departments for technical interviews and follow up results accordingly.- Update HR system and maintain complete records on timely manners.- Negotiate employment offer with accepted candidates according to assigned salary, follow up the completion of required documents and conduct references check.- Coordinate and advise concerned parties regarding new recruits' starting dates and active the on HR system accordingly.- Control temporary employees work duration at Syriatel and obtain department's feedback on their performance upon completion of their assignments.- Prepare job posting drafts of available vacancies on a regular basis to ensure fair opportunities for internal and external candidates.- Prepare a new version of English and computer test on a regular basis.- Maintain organized and updated files to control candidate's record and recruitment documents.- Ensure notifying unqualified and waiting candidates with interviews results.- Participates in careers day and job fairs.- Coordinate with MIS department for any modifications or development related to the HR system within the scope of the section.- Conduct the OJT for new team members and promote a culture of knowledge transfer.- Support sister companies by providing them with potential CVs upon request.- Provide support and assistance through answering internal customer's queries. Show less - Coordinate with personnel section to define new recruits group training starting date.- Arrange and followed up the implementation training in terms of schedule, reservations and sent invitations to them.- Enroll new recruits’ group on Human Resources Information System “HRIS”.- Conduct training program for new recruits’ group and provide them by training booklets.- Follow up new recruits group training programs attendance and escalated abnormal cases to the concerned parties.- Prepare new recruits group’s quiz and update quiz on a quarterly basis.- Prepare and follow up all reports related to new recruits group training and send them to concerned parties.- Participate in the conduction of culture awareness programs/HCM programs/soft skills programs.- Participate in conducting new recruits’ orientation program. Show less - Welcome customers, answer and solve their inquiries in a professional manner.- Receive and register customer's complaints on the CRM.- Handle customers complaints, orders, and provide information about corporate services.- POS person in charge during the supervisor's absence.- Conduct the OJT for new staff and promote a culture of knowledge transfer.- Handle stakeholders’ inquiries, deliver their earnings and coordinate between them and corporate management.- Ensure accurate daily operational statistics data entry on Q-system.- Collect, check and reconcile daily revenue with related reports and deliver them to concerned parties.- Prepare, archive and send daily financial reports to Finance department.- Prepare and submit POS monthly expense reports to Head of POS Regional Unit.- Perform stocktaking for cash, deposit refund cash and stock items for POS on regular basis. Show less

  • Recruitment Specialist

    Feb 2011 - Jun 2016

  • Human Resources Trainer

    Sept 2009 - Jan 2011

  • Customer Service Representative

    Aug 2008 - Aug 2009
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  Stichting spark

  Jun 2017 - Apr 2018

  Trainer

  -Develops and implements Civic Leadership multi-stage training program for SPARK scholars.-Builds capacities of SPARK scholars on civic leadership program.-Develops and ensured quality of business skills training.-Provides a constructive feedback on the conflict-sensitive business skills training. -Studies analyzed and evaluated the projects plans presented by scholars of SPARK .-Develops plans and followed up implementation of projects evaluation in coordination with the Country Manager.-Coordinates closely with the deputy regional program manager. Show less

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  Ngos

  Mar 2018 - Oct 2021

  Human resources specialist

  - Conducts HR audit sessions for partners to guarantee the compliance with the regulations and policies.- Updates and/or revises HR Manual, employee handbook ,HR forms , job descriptions and any other HR related policies and procedures.- Contributes to meetings of partners, donors and auditors then provide the required information to them.- Coordinates staff recruitment and selection processes according to talent acquisition policies and procedures.- Provides advice and assistance in developing human resources plans.- Conducts orientation sessions for new team members and the old hired staff. - Manages payroll function and ensures the high level of accuracy & consistency.- Conducts the OJT for new team members and promoted a culture of knowledge transfer.- Implement training program for new recruits’ group- Updates and revises the orientation process and ensures its proper implementation and its high-quality outputs.- Administrates new recruits' hiring process in terms of preparing contract, document receiving and activation on HRIS.- Conducts training and awareness sessions to staff about policies and procedures, ethics policy, Sexual Exploitation, Abuse and Harassments in workplace ,in addition to workplace etiquette culture then ensure the proper implementation of them.- Prepares Individual Development Plans (IDP) based on psychometric test results and validate results with concerned parties prior the implementation.- Conducts investigations and follow up violation, grievance, and suspicious sick leave cases of all employees in addition to handle any corrective actions that will be implemented.-Co-Leads HR technical working group in NGO Forum. - Participates in preparing KPIs for the staff .- Contributes to the continuous improvement of quality management system and quality assurance of HR department. Show less

• 

  Confidential

  Mar 2020 - Oct 2023

  Human resources trainer & consultant

  - Training and Development- HR Services- Organizational Development - Consulting and Advisory- HR Technology and Tools- Lead starting HR departments from the scratch.- Conduct HR gap analysis for corporates and organizations.- Create, develop and revise HR policies, procedures and SOPs in addition to conducting job analysis.- Advise management on the formulation and administration of plans and policies for human resource activities. - Conduct training sessions to the related departments based on the need assessment. - Establish quality systems for compliance with business methods and HR practices.- Assess training needs (TNA) with client corporations to maximize training return on investment (ROI). Show less

• 

  2p pr & digital marketing

  Dec 2021 - Nov 2023

  Human resources manager

  - Recruitment & Personnel Management- Compensation & Benefits- Learning and Development - HR Planning- Organizational Development- Employee Relations and welfare- Develop talent management strategies including Career Path Matrix, Succession Planning, Leadership Development & Promotions (Create IDPs & PIPs for development & improvement). - Performance Management - ERP and HR technology Management and development- Quality assurance for HR department.- Conducting orientation and training for new and old staff- Design an efficient, informative & comprehensive onboarding process that fully integrates new staff members into the culture & ensures they’ve all the resources they need to get off to a strong start in their new role.- Develop HR Analytics to support HR & Corporate decision making & change management.- Plan & manage employees’ social activities & events. - Ensure the continued development of a culture that embraces innovation, professionalism & engagement at all levels & create differentiated & positive Employee Experience.- Implement creative, cost effective strategies for attracting & selecting high quality talents. - Prepare department yearly budget as per Corporate goals & objectives.- Partner with management to create well-structured Organizational Charts, Job Descriptions, On-Job-Training, Corporate Policies & Procedures.- Conduct Job Analysis & Job Evaluation & design relevant Grading / Pointing System & Pay Structure. - Participate in preparing the yearly corporate Objectives and Key Results “OKRs” in coordination with the management.- Check section individual objectives on regular basis and effectively participates in achieving them to ensure successful contribution to corporate's goals and objectives. Show less

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  Dentspa

  Nov 2023 - now

  Head of people and culture

  - Organizational Development & Culture- People Learning & Development- People Wellness & Well-being- Talent Management- People Experience Enhancement- Performance Management & Development - Job Analysis & Grading- Compensation & Benefits - Leadership Development- People Engagement- Regulatory & Compliance- ERP and HR technology Management and Development- Quality Assurance