Experience

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  Apxor

  Sept 2015 - Apr 2019

  - Architected and developed an Analytics Dashboard with a single-page application (SPA) design, leveraging client-side rendering for optimal performance and user experience.- Stored millions of user sessions in a Graph Database and visualized user journeys in real-time using complex queries, providing actionable insights.- Took full ownership of designing and building the Apxor JavaScript SDK, enabling precise tracking of user interactions on websites.- Implemented RESTful APIs in a microservice architecture using Play Framework, Scala, MongoDB, Druid, Clickhouse, and Kafka to deliver scalable, high-performance services.- Provisioned cloud servers across multiple platforms, including GCP, AWS, and Azure, ensuring robust and flexible infrastructure.- Developed a complete Jenkins CI/CD pipeline to automate frontend deployments, enhancing development efficiency and streamlining release processes.- Created an open-source Cohort Analysis (Retention) visualization library, contributing to the broader developer community.- Built the User Experience Graph, a sophisticated D3.js-based visualization chart, to illustrate and analyze user behavior patterns.- Developed a simulator to model user journeys within mobile applications, enhancing UX testing and iteration.- Wrote a service to detect all SDKs in Android apps, enabling better tracking and management of third-party integrations.- Developed real-time configuration software for mobile app coach marks, providing dynamic onboarding experiences directly from the browser.- Maintained the company website, blog, and other digital interfaces, ensuring consistent branding and smooth user experience across platforms. Show less - Designed and developed an analytics dashboard from scratch using Play Framework, Scala, MongoDB, and Bootstrap, delivering a highly interactive and scalable solution for data visualization.- Gained hands-on experience in rapidly iterating on features and adapting to fast-paced, dynamic project requirements.- Worked across both frontend and backend technologies, learning how to build and integrate robust web applications end-to-end.- Worked closely with product managers, designers, and senior developers, enhancing my ability to communicate and collaborate effectively in a team environment.- Developed strong debugging and troubleshooting skills, quickly addressing issues in both production and development environments.- Gained experience with modern frameworks and tools, learning how to apply them to solve real-world problems in a startup environment.- Developed an appreciation for the fast-paced, resourceful, and collaborative nature of working in a startup, where innovation and flexibility are key. Show less

  • Software Development Engineer

    Jun 2016 - Apr 2019

  • Software Development Intern

    Sept 2015 - May 2016
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  Pegasystems

  Apr 2019 - Feb 2021

  Software engineer

  - Contributed as a key member of the Platform UX R&D team, responsible for optimizing and managing recurring structures in Pega.- Developed a scalable data table component in React, utilizing virtualization techniques to efficiently handle millions of records without compromising performance.- Created a sophisticated Hierarchical Table using web components to enhance Pega template rendering capabilities.- Maintained and improved critical features, including Offline Localization, Timeline, and other internal modules that support the Rendering Engine.- Played a critical role in customer support as a Pega Platform SME, resolving a high volume of customer issues and troubleshooting complex platform challenges.- Extensive experience in writing unit tests and end-to-end test cases using Jest and Playwright to ensure application reliability and quality.- Achieved Pega Certified Senior System Architect (SSA) status, gaining in-depth knowledge of Pega Rules Process Commander (PRPC). Show less

• 

  Cruise

  Feb 2021 - Jan 2022

  Software engineer

  - Developed highly concurrent, low-latency microservices for customer support applications, ensuring scalable and efficient performance.- Enhanced UI/UX design and addressed bugs, contributing to improved user experience and application performance as part of the product engineering team.- Built the Telephony (HALO) system from the ground up using Twilio infrastructure, streamlining communication workflows.- Refactored WebRTC and TaskRouter frameworks, ensuring seamless context continuity across the entire application.- Automated end-to-end testing and unit tests, validating application workflows and guaranteeing the delivery of high-quality, reliable code.- Conducted code reviews and enforced best practices for code quality control, optimizing performance and ensuring maintainable, production-ready results. Show less

• 

  Servicenow

  Jan 2022 - now

  Senior software engineer

  - Lead development of critical list components and pages for ServiceNow, leveraging JavaScript, TypeScript, and Java, along with other frontend technologies, to build highly scalable and user-friendly interfaces for over 5,000 global customers.- Designed and implemented key features for list-related components, contributing to the stability and performance of the platform.- Provided rapid resolution of customer issues, ensuring quick turnaround times and maintaining a high level of customer satisfaction.- Refactored and resolved bugs in legacy code, improving system performance, maintainability, and user experience.- Exemplary code review skills, ensuring optimal code quality, performance, and adherence to best practices.- Mentored and onboarded new team members, supporting their integration into the platform and enabling them to become productive contributors.- Maintained a high standard of code quality, writing comprehensive unit tests and ensuring 100% code coverage for all new features and bug fixes. Show less