Adaeze Udehi-Ukachukwu

Experience

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  Multichoice Nigeria

  Oct 2006 - Aug 2007

  Customer Service Representative (NYSC)

  Carried out information dissemination, programming and technical billing.Carried out online reactivation and reauthorization of customers’ DSTV accounts, when payments had been confirmed.Handled technical queries and escalated to the technical team, when the issued could not be resolved over the telephone.Collated subsribers' payment journals, which was forwarded to credit control Carried out data base clean up, to update subscribers' details on the system.Captured new enables (subscribers) Show less

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  Arik Airline

  Mar 2008 - Dec 2011

  Team Lead, Ikoyi Sales Office

  Provided ticketing services to corporate offices and their top management according to their requests. Was responsible for Investigating and solving ticketing queries, which may be complex or long-standing problems that have been passed on by the ticketing officers.Analysed statistics or other data to determine the level of customer service my team was delivering and how our service delivery affected our bottom line.Carried out staff appraisals, coached, managed performance and disciplined staff whenever the need arose.Ensured adequate staff levels to cover for absences and peak periods, in workload.Ensured daily sales was balanced and promptly sent to the finance department at the Head Office.Anticipated needed supplies, maintained and replenished inventory.Was responsible for facility, property and safety managementTicketing and Reservations Officer (Call Center) March 2008 – March 2009Handled tele passengers and responded to requests for information, regarding the airline’s operation.Advertised the airline’s routes and services.Delivered daily summary of passengers on each route.Advised on reservation status on or before flight departure.Assisted in rebooking flights, during flight delays and cancellations.Conducted tele sales Show less

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  Dale Carnegie Training of Nigeria

  Dec 2013 - Oct 2014

  Business Development Analyst

  Developed and implemented business plans and sales strategy for the Nigerian market to ensure attainment of company's sales goals and profitability.Initiated and coordinated development of Sales action plans to penetrate new markets.Maintained contact with all clients in the market area to ensure high levels of client satisfaction and monitored customer preferences to determine focus of sales efforts.Was directly responsible for rendition of reports on sales and class registration to Dale Carnegie & Associates Inc. NY via the ‘Client Builder’ system.Coordinated the Global Account Management System, Bids and Request for Proposals (RFP)As a Dale Carnegie brand ambassador, I represented the organization in various business forums to increase brand visibility and awareness. Show less

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  PortPlus Limited

  May 2015 - Feb 2016

  Business Development Manager

  Was responsible for driving and acquiring new business opportunities. Develop, coordinate and implement business plans, designed to increase existing business and capture new opportunities.Was directly responsible for networking, building and fostering business relationships with key players and decision makers in the industry both locally and internationally.Was directly responsible for managing the company’s registrations and relations with all required regulatory bodies (DPR, NIPEX, NAPIMS, NIMASA etc) in the sector.Co-Managed the company’s Expatriate Quota exercise with NCD.Followed up with pre- qualification adverts and on-going tendering processes and Liaised with clients in preparing pre-qualification/technical/commercial packages. Show less

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  Our Master Weaver (OMW) Limited

  Mar 2016 - Aug 2018

  Business Relations Manager

  As a start-up oil servicing company, I am responsible for the on-boarding of the company on all the required regulatory bodies, to operate in the Oil & Gas industry in Nigeria. These include ITF, NSITF, DPR, NIPEX, NAPIMS, etc. Responsible for identifying, organizing, screening and assessing new business opportunities.Responsible for seeking out strategic collaborations and technical partnerships, to align with the long term strategic goals of the company.Responsible for gathering and analyzing market intelligence for potential projects and opportunities while keeping up to date with industry trends and competitors and client developments.Responsible for making presentations to clients, partners and stakeholders and participating in Industry Exhibitions, to create brand awareness with a view of creating new business opportunities.Responsible for creating and implementing the Nigerian Content Plan in line with regulations issued by the NCDMB. Show less

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  Alphaden Energy & Oilfield Limited

  Sept 2018 - Mar 2020

  Business Relations Manager
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  Lagos Business School, Pan-Atlantic University

  Jan 2021 - now

  Human Resources Assistant