Jennifer Lawrence

Experience

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  Williams-Sonoma, Inc.

  Aug 1996 - Jan 1997

  Telephone Order Taker

  Quickly learned Pottery Barn order interface, products, sale items, and company policies, increasing cross selling results resulting in a 50% increase in my sales volumePromoted to the Full Service Representative position which had more responsibilityCleared backlog of customer issue follow-ups, which created more time to focus on resolving current customer issues, leading to faster issue resolution for customersReceived thank you letters from customers and recognition by Williams SonomaIdentified critical issues with customers such as delivery problems and promptly researched and escalated their issues if needed, resulting in happy customer thank you letters Show less

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  Williams-Sonoma, Inc.

  Aug 1997 - Jan 1998

  Full Service Customer Service Representative

  • Quickly learned Pottery Barn order interface, products, sale items, and company policies, increasing cross selling results resulting in a 50% increase in my sales volumePromoted to the Full Service Representative position which had more responsibilityCleared backlog of customer issue follow-ups, which created more time to focus on resolving current customer issues, leading to faster issue resolution for customersReceived thank you letters from customers and recognition by Williams SonomaIdentified critical issues with customers such as delivery problems and promptly researched and escalated their issues if needed, resulting in happy customer thank you letters Show less

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  Sherman Clay & Company

  Sept 1999 - Sept 2000

  Assistant to the District Manager

  Streamlined operations so that sales staff could locate collateral, increasing efficiency by 20% Made daily bank deposits, received sales payments via check and credit card, and issued checks for accounts payable as needed

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  Academy of Art University

  Aug 2000 - Jan 2001

  Instructor

  Taught Introduction to the Computer to regular and ESL students as well as guided them in technical skills and professionalism; referred each to appropriate school resources via caring relationshipsDeveloped engaging curriculum so that students graduated from the class with a completely branded business system to begin their own design business

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  IHI Environmental, A Terracon Company

  Aug 2006 - Feb 2007

  Assistant to Regional Manager

  Moved all outstanding accounts to paid-in-full status, achieved through consistent communication and follow up and empathetically communicated the benefit of setting up structured payment solutions to account holdersBoosted company productivity by 30% by building a digital filing system for all important company documents and made specific recommendations to improve system efficiency and collaborated with company stakeholders to implement the system Balanced weekly cash in and cash out and reported to IHI Corporate Headquarters Show less

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  Lawrence Studio

  Feb 2007 - Aug 2009

  Presentation Designer

  Made specific recommendations to strategize project process, implementation, and successConsistently initiated and managed calls, emails, chat messages and document site posts from clients under tight deadlines, resulting in efficient workflow and exceptional client satisfaction

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  Romarts Cabinets and Countertops

  Oct 2009 - Dec 2011

  Lead Generation and Sales

  Verbally engaged event attendees and enthusiastically encouraged them to provide their contact information resulting in set appointments that typically exceeded lead generation goals by 100%Supported kitchen designer by following up after events, setting appointments and making follow up reminder calls, resulting in set appointments that exceeded lead generation goals by 100% Set up event marketing plan, resulting in a 100% increase in sales the first year

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  Lawrence Studio

  Dec 2011 - Mar 2015

  Presentation Designer

  Made specific recommendations to strategize project process, implementation, and successConsistently initiated and managed calls, emails, chat messages and document site posts from clients under tight deadlines, resulting in efficient workflow and exceptional client satisfaction

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  Real Estate Investor

  Nov 2013 - Apr 2014

  Real Estate Investor

  Supervised a team of Contractors to maintain construction schedule, monitored expenses, developed competencies in mortgage applications, loan documents, insurance, purchase contracts, inspections, disclosures, loan docs, and title documentsSuccessfully rehabbed the house, which was then marketed and sold at a profit in 4 months from purchase

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  Jam General Contractors, Inc

  Apr 2014 - Sept 2015

  Lead Generation and Sales

  Helped customers reach their remodeling project goals by listening to their needs, recommending products and referring them to trade specialistsExceeded lead generation goals, resulting in a 50% increase in sales for the yearOrganized shows and engaged with clients at shows and sales events resulting in a world of sales lead opportunities, even exceeding capacity and fulfillmentQuickly built rapport to efficiently gain trust from event attendees to provide their contact info for follow up in sales conversations/home visits Show less

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  Minted, LLC

  Oct 2014 - Jan 2015

  Print Production

  Ongoing fast paced problem solving and updates with customers, team members Performed order processing including customer changes and quality control with 98% accuracyQuickly learned interface and company products to increase production numberscustomers