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Alfa Jeanne Feagins

Technical Support Representative

337 followers

Gulfport, Mississippi, United States

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Timeline
About me
Operations Manager/BPO Liason
Education
- Silliman University
  1997 - 2001
  Bachelor of Science in Business Computer Applications
Experience
- Sykes Asia
  Jan 2003 - Jan 2006
  Technical Support Representative
- TeleTech
  Jan 2006 - Jan 2015
  - Training Manager
    Jan 2014 - Jan 2015
  - Training Supervisor
    Jan 2012 - Jan 2014
  - Senior Quality Assurance Specialist
    Jan 2011 - Jan 2012
  - Sales Team Lead
    Jan 2010 - Jan 2011
  - Quality Assurance Champion
    Jan 2008 - Jan 2011
  - Quality Assurance Specialist
    Jan 2006 - Jan 2008
- Qualfon
  Jan 2015 - Jan 2017
  Training and Quality Manager
- Seahaven Business Solution
  Jan 2017 - Jan 2020
  Program Manager
- Apex Home Health & Hospice
  Jan 2021 - now
  Operations Manager / BPO Liason
Licenses & Certifications
- Leadership Certification
  Qualfon
  Apr 2017
- HIPAA 101 Training
  Compliancy Group
  May 2021
  View certificate

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