Jagat M Kathiar

Experience

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  WIPRO ltd

  Apr 2007 - Dec 2007

  Technical Support Officer

  Provided support for Dell Desktops, Laptops, and Windows OS and all internet /ISP related issues. Also, includes a bit of networking, wireless, security certificates & server support.

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  Quatrro

  Oct 2008 - Oct 2009

  Sr.Solution Engineer

  As a business unit , Technology Solutions Group delivers Technical Support on OEM(Desktop/Laptop/Printers/Wireless Technology/Optical drives/Servers – ALL IN ONE Apart from that is supports issues related to Operating System, Third party Anti-spy ware/Anti-Virus, Routers, ISP, security certificates etc..

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  Convergys India Pvt Ltd - Microsoft EPS

  Nov 2009 - Sept 2014

  Sr. Technical Floor Leader / Trainer

  Responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction provides responsive and reliable technical solutions and information to Microsoft customers. Job profile includes reviewing cases and providing troubleshooting action plans to Level 1 and Level 2 engineers. Identifying potential candidates and training and grooming them for the next level. Delivering training and triages to enable engineers to better understand the intricate details of a component when troubleshooting an issue.Providing action plans for hardcore troubleshooting and administration in following technologies of the Active Directory: Active Directory Replication, ADAM, ADLDS, File Replication Service , Active Directory Disaster Recovery ,Distributed File Systems , Domain Upgrade ,Domain Migration ,Terminal Services 2003 , 2008 and 2008R2,Group Policies , User Profiles ,Trust , Account Lockouts , Offline File Synchronization and Public Key Infrastructure (PKI).System Center Configuration Manager 2007 (all releases), SCCM 2012 and 2012 R2 :- Software updates managed by SCCM and WSUS, Operating system deployment / PXE, MDT, Packages and Application distribution. Internet & direct based access client management. Inventory, reporting, metering and asset intelligence. Site to site replication / database replication via SQL. Show less

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  NTT DATA

  Sept 2014 - Jul 2018

  Senior System Admin Advisor

  • Managing entire IT infrastructure for US client following entire ITIL process.• It includes managing entire Active directory, PKI, ADLDS – (All versions)• Supporting multiple virtualization technology – Hper-v, VMware, Citrix – Basic knowledge.• Designing and implementation of AD hierarchy as per the correction topology projects.• Experience on Dell tools – (Kace for software update deployment, change auditor for tracking account lockout, RMAD for restoring AD objects etc..)• Experience on training new hires on multiple AD and windows technologies.• Troubleshooting live critical issues on demand related to any technology of windows servers.• Individually worked on multiple projects to enhance working of AD and did performance tuning. Also, fixed AD replication, time sync, Kerberos authentication, DFSR for sysvol data.• Experience on PowerShell and QAD scripting. Show less

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  Accenture in India

  Jul 2018 - now

  Strategic Leadership & Delivery:• Spearheaded the delivery of Digital IT Infrastructure Services to global customers.• Transformed traditional infrastructure into IaaS/PaaS Cloud, IAM, modular cloud-based services.Team & Resource Management:• Directed team(s) with 250+ professionals across various service areas.• Managed hiring, staffing, and career development, ensuring a motivated and efficient workforce.• Established best practices, capacity management, and critical operational support protocols.Operational Excellence:• Championed the setup of a delivery model across Automated Workplace Environments.• Ensured strong security frameworks and Identity and Access Management best practices.• Focused on leveraging the capabilities of Cloud platforms like AWS & Azure.Digital Transformation:• Played a pivotal role in digital transformation, maintenance, analysis, and monitoring of services.• Automated delivery processes to reduce costs and improve agility.Security & Compliance:• Implemented Privilege Access Management and enhanced overall system security.• Ensured robust security measures and data protection.Client Relationship & Governance:• Provided overall governance to a shared/leveraged model supporting multiple customer environments.• Ensured positive customer experiencesFinancial Acumen:• Managed revenue and profit goals, effectively handling P&L across multiple deal structures.• Maintained operating and growth plans, ensuring contractual expectations were met.Project Management:• Executed project management tasks, managing project scope, deliverables, schedule, and budget.• Coordinated with vendors for delivery, installation, professional services support, and incident management.Key Achievements:• Successfully planned and managed large-scale projects aligning business goals with technology solutions. • Established a Governance Model for financial and security domains with a $20M budget, leveraging industry best practices Show less

  • Service Delivery Manager

    Nov 2020 - now

  • Cloud Operations Associate Manager

    Jul 2018 - Nov 2020