Quirino Cardozo

Experience

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  Indo-European Computer Institute

  Feb 1997 - Jan 1999

  Corporate Instructor / Customer Support
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  Indiacar Private Limited, Mumbai

  Jan 1999 - Nov 2001

  Web Design Coordinator / Systems Support
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  Lucky Cybercafe

  Nov 2001 - Jan 2002

  Owner
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  Tej Prasarini Multimedia (Don Bosco Communications)

  Jan 2002 - Mar 2003

  Systems Support / Multimedia Developer
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  Al Zuari Shipping Co. LLC

  Mar 2003 - Jan 2004

  Systems Support / Operations Coordinator
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  SBGC - Sprecher Berrier Group of Companies

  Jan 2004 - Jan 2008

  Network Support Engineer

  • Managed administration of Windows Server & all client PCs, laptops.• Installation and setup of new computers and IT equipment. Troubleshooting and resolving network & hardware problems.• Ensured regular backup of Server - user data, accounting data & emails - arranging server repairs as and when needed.• Prepared purchase requisition of IT equipment with best price & performance. • Co-ordinate with manufacturers & designed packaging layouts for perfume, cigarette boxes and other packaging material. Meno dettagli

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  121 Viral - Digital Media Agency

  Jan 2004 - Nov 2004

  Multimedia Designer / Flash Developer
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  Estate Master - Property Software

  Jan 2008 - Jan 2010

  Manager - Software Support (Middle East)

  • Comprehensive onsite and remote technical support on company's developed and marketed software for MENA and India clients.• Installation & configuration of Microsoft SQL server database for Clients.• Desktop support to large Clients like Nakheel, Majid Al Futtaim, Al Futtaim Investments, Surouh, Masdar.• Provided design elements for company website and marketing presentations.

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  Time Machine Group

  Jan 2010 - Jan 2011

  Group Information Technology Manager

  • Set up entire IT infrastructure including backup systems for new Jebel Ali offices well within Project timelines and budget.• Studied the business requirements, analyzed the existing systems & drafted the new IT policy for the organization.• Managed the IT infrastructure planning & review and provided technical support.• Implemented & maintained the bio-metric attendance, accounts, and payroll systems.

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  BinHendi Enterprise L.L.C.

  Jan 2011 - Apr 2013

  Group IT Manager

  Management of IT Resources and IT Team for supporting group companies and businesses primarily into retail fashion, F&B (Hospitality), watches & jewellery, money exchange and furniture among other businesses.

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  Fugro

  Apr 2013 - Jan 2022

  IT Manager and Regional Technical Team Lead

  Manage IT Team and IT Resources for the MEI Region; UAE, India, Saudi Arabia, Qatar, Iraq, Egypt and Oman.- Main point of contact with all business units & divisions for all I.T matters.- IT Helpdesk (ManageEngine) 3rd Level (Regional Technical Support Lead for team of four)- Timely resolution of all support requests/tickets or escalation to global team- Deployed/mobilized new and ongoing Survey projects after analyzing, planning and executing IT requirements.- Successfully delivered several IT projects by conducting Risk Analyses and planned mitigations accordingly.- Slashed mobile, office and internet costs with Du significantly from approx. 3.2M (Million AED) annually to 1.2M by negotiating better plans and implementing new usage policies.- Cut down our printing costs substantially by 60% by implementing PIN-controlled print/scan/photocopy solution in UAE offices.- Built rapport with clients for specific requirements as per their demands and visit them to close out unsolvable matters- Successfully migrated all users and computers (approx. 500+) to global OneFugro domain with minimum down time- Migrated Navision (finance) from Abu Dhabi to Dubai, then again to Azure cloud with RDP.- Assisted with bulk Servers' migration to Azure cloud- Guide other country IT managers and IT colleagues on technical support.- Provision I.T assets to Iraq, Qatar, Oman offices- Supervise I.T operations to ensure delivery timelines are met- Manage I.T team by allocating multiple roles and delegating work- Review and enforce I.T policies regularly in line with Fugro policies- Lead IT audits and ensure satisfactory close-out to auditing bodies both internal and external in coordination with the business- Backup of all Servers and manage data restoration/disaster recovery- Manage all Servers – Domain Controllers, Email, Navision, Amanat (HR) (finance), IMS, Print Server/s, Database, Backup, DNS, etc- Maintenance of Software licenses, Support Contracts (AMCs) and SLAs. Meno dettagli

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  IT Consultancy and Freelancing

  Jan 2022 - now

  IT Manager - IT Consultancy and Freelancing

  Providing Freelance and IT Consultancy servicesAreas in which I have worked on projects so far:- Real Estate - 8 Months- Oil & Gas and Renewables - 2 months- Food & Beverage (Restaurant and Hospitality) - 9 months