Fabiana Saponaro

Experience

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  SDA Express Courier

  Jan 2010 - Jul 2011

  Customer Service Specialist

  ▪ Handling of incoming calls and customer service requests;▪ Building relationships of trust and customer loyalty;▪ Identification and assessment of customer needs to optimize customer satisfaction;▪ Management of customer complaints and resolution of problems relating to products or services;▪ Telephone sales of services and products;▪ Customer portfolio development.

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  WHSmith

  Feb 2017 - Jan 2018

  International Project Manager Officer

  ▪ Project monitoring using management tools (Microsoft project);▪ Weekly meetings with the operations management team to take stock of ongoing activities and their coordination;▪ Collection, consolidation of data and elaboration of project progress reports (SAL);▪ Management and coordination of operational meetings for the opening of new stores in Italy;▪ Portfolio management of the Italian account;▪ Production of daily and weekly reports to optimize sales performance;▪ Management of relations with clients of the Italian account;▪ Preparation of a guide on business processes;▪ Development and maintenance of the data storage system;▪ Management and maintenance of relationships with the Italian account and suppliers. Show less

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  Tata Consultancy Services

  Mar 2018 - Sept 2019

  Global PMO - (Oil&Gas - EPC)

  ▪ Collection and consolidation of data, highlighting any critical issues that have emerged, production of reports (SAL) to update the customer on the project and team progress;▪ Definition and implementation of the Roadmap in accordance with the client's priorities;▪ Gantt chart creation;▪ RAG evaluation of the project streams;▪ Customer relationship management by acting as the main contact point of reference;▪ Weekly and daily meetings with team members and stakeholders for the performance of activities and their coordination;▪ Project monitoring and support through weekly participation in internal meetings with stakeholders;▪ Evaluation of the project progress based on the customer's business objectives;▪ KPI's identification and business metrics;▪ Priority management based on Timeline and deadlines;▪ Definition of the deliverable in each phase of the project and definition of the actual progress based on the baseline;▪ Archiving of lessons learned (project experiences). Show less

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  Net Reply

  Sept 2019 - Sept 2020

  Senior Consultant (TLC&Energy)

  ▪ Business process analyst; ▪ Functional requirements collection and analysis; ▪ Business processes re-engineering support;▪ Ensuring continuous monitoring and coordination of projects and activities;▪ Gathering data about project progress and producing reports (SAL) to update the management on the Team’s progress;▪ Roadmap and Gantt chart development for monitoring and evaluating the progress of project activities with the use of management tools;▪ SWOT Analysis development;▪ Drawing up of business documentation, concept maps and guides of business processes;▪ Development of conceptual maps for the architecture of business information systems;▪ Business requirements definitions for the development of new services or for the modification of existing services;▪ Identification of KPIs and business metrics;▪ Drawing up the functional specification document for the development of repository dashboards Show less

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  Net Reply c/o TIM

  Sept 2020 - Mar 2022

  Senior Consultant (Telco)

  ▪ Design and implementation of mobile networks;▪ Technical support on the Workflow Management system;▪ Definition and analysis of the flows of the mobile network; ▪ Service management;▪ Collection of data and consolidation of information about the progress of activities;▪ Elaboration of activity progress presentations (SAL);▪ Data analysis to optimize the performance of the Workflow Management system;▪ Drafting of functional specification documents for the development of reporting views and dashboards. Show less

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  TIM

  Apr 2022 - Jun 2024

  Automation Engineer

  • Ensuring delivery of on-target products and meeting the deadline;• Functional requirements collection;• Technical support for software development;• User acceptance testing;• Defining and prioritizing the product backlog;• Data analysis to optimize performance and End User experience on the Workflow Management system;• Collection and processing of functional specification documents;• Coordination and development activities management;• Gathering data about project progress and producing reports (SAL) to update the management on the Team’s progress;• Identification of KPIs and business metrics; Show less

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  FiberCop

  May 2024 - now

  Buyer

  • Organize and run tenders• Management of supplier relationships• Economic and contractual negotiation of contracts and associated contracts term and conditions• Purchase order execution• Secure compliance with internal procedures and protocols• Updating the ERP System• Benchmark management• RFI/RFQ/RFP management