Christian Brondon

Experience

• 

  Xavier University

  Jan 2011 - Jan 2014

  Men's Ice Hockey game day coordinator/ Broadcaster

  • Served as game day announcer, official, event planner, social media manager and coordinator for the men’s ice hockey team• Helped to create an energetic and exciting atmosphere for the team and its fans

• 

  Centerville Podiatry

  Jan 2012 - Jan 2014

  Medical Office Manager

  -Managing day-to-day office functions including shift management, scheduling appointments, filing, providing client care, data entry, advising staff members, and managing accounting and finances-Developing and maintaining the office’s Electronic Medical database and assisting with the digitization of all office medical records

• 

  Wayfair

  Jan 2015 - Jan 2017

  • Operational Analytics: Identify and correct flaws in Wayfair’s operational procedures and our partner’s drop ship practices toensure small parcel orders are delivered on time• Project Management: Develop regular weekly and monthly KPI reporting across multiple departments, while building astrategic company road map that ensures small parcel orders are delivered on time• Strategy: Work cross functionally between internal departments (i.e. logistics, performance, business analytics) to engageUPS, FedEx, and Wayfair’s business partners with recommendations for more efficient shipping practice• Technical: Create and utilize SQL scripts and excel macros to report on key metrics, analyze data, and interpret trends toprovide actionable insight for improvements• Key Achievements: Worked to implement and improve Wayfair’s small parcel delivery rate to now guarantee 2-day delivery,a new service that allows Wayfair to compete in the quick ship marketplace. Show less

  • Account Operations Manager

    Jan 2016 - Jan 2017

  • Performance - Small Parcel Analyst

    Jan 2016 - Jan 2017

  • Supplier Performance Manager

    Jan 2016 - Jan 2016

  • Account Operations Specialist

    Jan 2015 - Jan 2016
• 

  Lyft

  Jan 2018 - Jan 2019

  Operations Manager

  • Provide operational assistance to Lyft’s driving pool at the New England office by acting as a support liaison • Apply and execute large scale projects aimed at improving driver behavior and experience• Work face-to-face with local drivers to understand common pain points to boost driver morale and performance

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  Meta

  Jan 2019 - now

  Operational Excellence and Tooling Specialist-Oversee the operational health for North American Markets core work metrics and performance -Conduct operational RCAs into performance, presenting my findings in weekly and monthly business reviews-Identify, research and launch new processes and tooling initiatives for content review, aimed at improving ‘business as usual’ performance and operational health

  • Product Operations Manager

    Feb 2021 - now

  • Operations Analyst, North American Market Specialist

    Jan 2019 - Feb 2021