Experience

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  Itc hotels

  Jun 2006 - Nov 2010

  • Supervising & Handling check-ins and check-outs besides materializing of Loyalty Program called ‘Welcome Award”• Ensuring adherence of international standards in the organization in accordance with guidelines; ensuring that procedures and policies are complied with by entire staff. • Formulated and implemented strategic plans to enhance service quality standards and implemented strict measures in customer care procedures to optimize guest satisfaction and retention.• Conducting meetings/briefings for setting the objectives and designing or streamlining processes to ensure smooth functioning of department.• Assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service• Supervising the customer service team• Planned & Executed a team of ten members on operations during India’s First Premier League and Indian Champions League in Bangalore - IPL Show less

  • Lobby Manager

    Jul 2006 - Nov 2010

  • Duty Manager

    Jun 2006 - Nov 2010
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  Ihhr hospitality

  Nov 2010 - Jan 2012

  Assistant manager--front office

  • Responsible for setting up SOP’S and department functions.• Responsible for managing a Team of 30 Employees• Managing and Leading the Front Office Assistants, Guest Relations, Concierge, Reservations, Airport Representatives, Telephones, Valets, Travel Desk• Training, Staffing, Team Building and multi skilling, Performance Appraisals• Analyze Guest Satisfaction Index for need and deficiency analysis.• Apt at Behavioral interview techniques to select and recruit the right fit for the job role.• Facilitate the leadership and supervisory development programs.• Promote Training initiatives as valuable contribution to achieve bottom line results.• Develop performance standards for operations and continually assess, evaluate and assist department in meeting operational and business objectives. Show less

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  Iihm

  Jun 2016 - Aug 2021

  Soft skill trainer and front office faculty.

  .I am currently working as a Freelance Soft Skills Trainer specialized in Soft Skills and Personality Development training. With 12 years of experience in hospitality, I have been practicing the 3 important ABC’s of image building – Appearance, Behavior and Communication throughout my tenure in the hotel industry, I hope to aspire, young professionals, to be the best version of themselves.

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  Khyathi solutions

  Mar 2021 - now

  Founder