Natalie Labejof

Experience

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  Bubba Gump Shrimp Co.

  Jan 2009 - Mar 2015

  Corporate Trainer

  Opened two domestic and one international store as FOH trainerCertified trainer to new servers/bartendersOrganized meetings and special events for staffConsistently won merchandise and sales contestsProvided top notch service and entertainment in an extremely high volume restaurant

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  Brain Drain Trivia

  Jun 2014 - Jul 2016

  Trivia Writer/Host

  Weekly trivia writer, host for bar trivia Recruited patrons to boost bar salesDJed, entertained and kept control of crowd

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  Pizza Studio

  Apr 2015 - Mar 2017

  Corporate Trainer/New Store Ops

  Opened and operated 15 new locations across the United States.Opened the company’s first Wal-Mart and airport locations, with full oversight of adapting the current restaurant model to fit successfully in a non-traditional siteTrained over 15 Store Managers, Corporate Directors, and hundreds of line-level staff in restaurant operations and group cultureOversaw various menu rollouts within existing locationsDeveloped and launched a Staff Morale program that directly resulted in the reduction of employee turnover, increased guest ratings, and a reduction in training laborCatering Sales Manager for USC locationCreated and maintained several separate Training Manuals for various market structures, as well as training quizzes, deployment charts, line checks, prep sheets, etc Show less

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  Cohn Restaurant Group

  Mar 2017 - Dec 2017

  Bartender
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  King's Seafood Company

  Aug 2017 - Feb 2018

  Bartender

  Placed 2nd in Holiday Gift Card sales contest with over $20,000 in GC sales Upheld highest standard of excellence in maintaining a clean and well organized barEfficiently bartended Craft Cocktails, Wine and Beer for entire restaurant while giving impeccable service to all bar and patio guestsDeveloped regulars and created a friendly, high end environment motivating guests to return

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  Bruxie - The Original Fried Chicken & Waffle Sandwich

  Feb 2018 - Jul 2019

  NSO and Training Manager

  Recruited and developed a Training Team consisting of 11 Top Tier Trainers and 30 Operations Trainers across 7 corporate locations Trained over 15 Store Managers, Corporate Executives, Franchisees, and 200+ line-level staff in restaurant operations and group cultureCreated and maintained 8 separate Training Manuals for various positions, as well as deployment charts, line checks, prep sheets, etcOpened the group’s 2nd store in South Korea and helped to develop the franchisee’s training programManaged NSO Timeline for India franchise group. Ran weekly calls to ensure projects, vendor installs/deliveries, and build outs were being completed on timeCreated and rolled out company’s first LMS using Wisetail – which is on track to save the company upwards of $4,000 in annual training laborCreated rollout materials, employee quizzes, and training objectives for 12 monthly LTO’s as well as 5 company-wide menu rolloutsCreated and executed bi-annual ‘Store vs. Store’ competition to engage the teams and incentivize managementConducted materials audits and QA’s across 7 corporate locations and 2 South Korea locations. Developed Secret Shopper and NSF audits for all marketsDirectly responsible for scheduling and managing all newly onboarded Store Leadership and Executive Leadership staffLed reoccurring company-wide Guest Service and Culture training sessionsAided in developing and maintained all company recipes, build guides and SOP’s Show less

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  Raising Cane's Chicken Fingers

  Oct 2019 - Jul 2022

  Area Leader of Training, Fry Cook & Cashier

  •Worked in 4 Areas within 3 Regions and supported a total of 19 Restaurants and 5 Area Leaders as their ALT•Facilitated Training for over 200 MITs in 2021•Achieved Top 5 best Business Unit Team in the company in 2021•Supported the Training of 3 ALTs by staying hip to hip, immersing them in the ALT role and setting high standards for them to continue to raise the bar for the position•Established strong working relationships with 3 Business Unit Teams at once while supporting 15 Restaurants – coordinated bi-weekly cross functional meetings with recruiting, operations and monthly with marketing to provide support to each other and for our Teams•Supported 3 NROs in 2021 and 1 in 2022 – 3 of which have achieved 30% or higher L&D and over 50% cross Trained in under 6 months, the last is on track to achieve the same. Each Restaurant with over 100 Crew•Developed and implemented a Crew Training Schedule and Weekly Training Update that eventually rolled out to the entire Division•Achieved Training Restaurant Status in 6 Restaurants and Certified Training Restaurant Status in 3 Restaurants•Maintains high level of Training integrity in each Training Restaurant by ensuring that Standards are upheld, Training experience is fun and effective and Training Managers continue to develop•Collaborates with Area Leaders to create interactive development meetings for all levels of Managers, focusing on soft skills and business acumen•Achieved the highest percentage of Crew cross Trained within their first 45 days in the Company in 2021•Continues to maintain above a 4.5/5 average for MIT Survey scores•Developed and testing a Waste Goal tracker to reduce waste, increase our Quality and improve COGS – in its first trial, one Area cut its bird waste by more than half over two periods•Continues to act as SME on Restaurant standards, Crew Training and MIT Training programs•Consistently holds Train the Trainer and Certified Trainer Classes (for approx 1000 Crew members in 2021) Show less

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  Farm Habit

  Jun 2022 - now

  • Director of Operations

    Mar 2023 - now

  • Operations Manager

    Jun 2022 - Mar 2023