Christina (Sparks) Pancake

Christina (Sparks) Pancake

SPC / E-4 Ohio Army National Guard

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  • Timeline

  • About me

    Vice President, Midwest/SW Production Regional Manager of TitleWave Real Estate Solutions

  • Education

    • The Unversity of Akron

      -
      Bachelor of Science - BS Business Management: Human Resource Management
  • Experience

    • 135th Military Policy Company (Combat Support)

      Mar 1997 - Sept 2001
      SPC / E-4 Ohio Army National Guard
    • Old Republic Title

      Aug 1998 - May 2024

      • Manage employees in client services, title operations, and settlement services within assigned client base• Ensure operations are meeting or exceeding customer response time and service level agreements while maintaining financial goals as determined by Company• Look for new opportunities and process improvement to reduce cost/overhead and to better position company products with client base• Work in conjunction with partnership management group to provide feedback and intel on vendor/partner relationships • Work with underwriting counsel to ensure compliance of processes, products, and reports Show less • Handled all aspects of vendor management, tax certification, title search, and title products• Maintained proper staffing, client satisfaction, and scorecard metrics according to established client service level agreements• Developed efficient workflow processes and implemented procedures to ensure exemplary service quality and delivery• Mentored and coached employees on all company processes, procedures, underwriting guidelines, client workflows, and on-going company training as required Show less

      • VP / Title & Settlement Services Manager

        Oct 2020 - May 2024
      • Title Production Manager

        Jan 2013 - Oct 2020
      • Director of Operations / Promoted to SVP of Kasparnet, Inc in 2011 (Div. of Old Republic)

        Mar 2007 - Jan 2013
      • Review Department Supervisor / Assistant Office Manager

        Jun 2002 - Mar 2007
      • Title Examiner / Title Reviewer

        Jul 1999 - Jun 2002
      • Data Entry Clerk

        Aug 1998 - Jul 1999
    • 447th Military Police Company

      Oct 2004 - Mar 2005
      SPC / E-4 Ohio Army Reserves

      IRR from 2001 to 2004

    • TitleWave Real Estate Solutions

      May 2024 - now
      Midwest/SW Production Regional Vice President
  • Licenses & Certifications

    • Licensed Title Producer: Indiana, Missouri, Ohio and Utah

      Department of Insurance