Christina (Sparks) Pancake

Experience

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  135th Military Policy Company (Combat Support)

  Mar 1997 - Sept 2001

  SPC / E-4 Ohio Army National Guard
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  Old Republic Title

  Aug 1998 - May 2024

  • Manage employees in client services, title operations, and settlement services within assigned client base• Ensure operations are meeting or exceeding customer response time and service level agreements while maintaining financial goals as determined by Company• Look for new opportunities and process improvement to reduce cost/overhead and to better position company products with client base• Work in conjunction with partnership management group to provide feedback and intel on vendor/partner relationships • Work with underwriting counsel to ensure compliance of processes, products, and reports Show less • Handled all aspects of vendor management, tax certification, title search, and title products• Maintained proper staffing, client satisfaction, and scorecard metrics according to established client service level agreements• Developed efficient workflow processes and implemented procedures to ensure exemplary service quality and delivery• Mentored and coached employees on all company processes, procedures, underwriting guidelines, client workflows, and on-going company training as required Show less

  • VP / Title & Settlement Services Manager

    Oct 2020 - May 2024

  • Title Production Manager

    Jan 2013 - Oct 2020

  • Director of Operations / Promoted to SVP of Kasparnet, Inc in 2011 (Div. of Old Republic)

    Mar 2007 - Jan 2013

  • Review Department Supervisor / Assistant Office Manager

    Jun 2002 - Mar 2007

  • Title Examiner / Title Reviewer

    Jul 1999 - Jun 2002

  • Data Entry Clerk

    Aug 1998 - Jul 1999
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  447th Military Police Company

  Oct 2004 - Mar 2005

  SPC / E-4 Ohio Army Reserves

  IRR from 2001 to 2004

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  TitleWave Real Estate Solutions

  May 2024 - now

  Midwest/SW Production Regional Vice President