Experience

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  Next advertising

  Jul 2008 - Sept 2008

  Copywriter (internship)

  o Detailed documentation on clients of the agency, but also for advertising material from Romania and abroad o I was creating advertising texts by following clients’ needs and the message of the campaign

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  Fastrackids bucuresti

  Oct 2010 - Oct 2012

  Instructor in complementary educational programs for preschoolars

  o Teaching lessons specific to the program, both in English and Romanian Preparing the materials and courses o Observing children’s behavior and development throughout the program o Continuous assessment of every child o Constantly organizing report sessions with the parents, regarding their child development, using standardized developmental scales o Organizing and carefully planning classroom activities that were to take place o This work requires being very neat and disciplined. Show less

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  Fastrackids international

  Jun 2013 - Sept 2016

  Leading instructor in complementary educational programs for preschoolers

  o Teaching lessons specific to the program, both in English and Romanian Preparing the materials and courses o Observing children’s behavior and development throughout the program o Continuous assessment of every child o Constantly organizing report sessions with the parents, regarding their child development, using standardized developmental scales o Organizing and carefully planning classroom activities that were to take place o Organizing and delivering presentations to parents, regarding the educational programs topics o Periodic organization of different themed events for children o Recruiting, training and supervising new instructorso This work requires being very neat and disciplined o Since September 2014 I worked only on Saturdays at the FTK Education Center because of my full-time job at Stefanini Show less

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  Stefanini emea

  Sept 2014 - Nov 2021

  o Accountable for operational results and improved efficiency for the projects/teams;o Overseeing project launch activities for ITO;o Managing the general overview of staffing for Operations: determine and correct staffing levels for each project, managing resource request in an optimal way for each project/team etc;o Managing, coaching and developing the Team Leaders as well as other horizontal structures, as assigned, in order to improve customer service and to achieve specific operational objectives;o Fostering co-operation and team spirit;o Evaluating Team Leader’s performance, productivity appraisals and quality of work;o Ensuring internal communication within the project. (meetings with the team, one-to-one meetings)o Develop and deliver a Team Leader apprenticeship program within the company Show less o Managing with another TL two teams for the same client, one composed of 1st level Support Engineers and the other one composed of 2nd and 3rd level Specialists o Ensuring that planning, schedule, breaks and code of conduct are respected by team members o Supporting team members in case of problems or escalation; act as a first point of referral for escalated queries or problems with the infrastructure, network or systemso Taking care of new starters, introducing them to the team, their tasks and roleo Ensuring procedures are followed in accordance with company quality standards and work instructionso Ensuring organization on the floor in order to get the right person in the right place at the right time o Performing regular 1 on 1 meetings with each team member Show less o Facilitating training's for new hires o Developing and adapting new hire product training based on project needs and changes o Implementing new processes and training the team on new topics o Delivering refreshments training's where needed o After New hire training and Refreshment training, followed up with the involved trainees by verifying their daily tasks from a quality perspective in order to facilitate the interiorization of the presented information during training sessionso Analyzing on a regular basis volume and quality trends in order to intervene with coaching where needed based on processes or agentso Quality and quantity analysis on KBAs regarding certain areas for the process of sanitizing or on boarding of different existing or new services o Participating in weekly SC quality meetings in order to provide clarifications where needed o Participating in project/service implementation meetings in order to develop training material based on project/service needs at a Service Center stage (Service Now, Everbridge, WebEx, Office 2013, Windows 10) Show less o Troubleshooting hardware, software and network related problems, providing restorative or maintenance actions to steadily application and liability or exceed performance o Installing new programs o Creating user accounts in AD o Updating applications o Support for Microsoft Windows 7 operating systems o Technical support for Microsoft Office 2007 (MS Office PowerPoint, MS Office Excel, MS Office Outlook, MS Office Word) advanced knowledge: use, installation, configuration, troubleshooting, debugging o Installing and configuring office machines (Printers, Faxes) o Troubleshooting printer devices o Installing specific software (, Adobe Acrobat Reader, SQL Applications) o Troubleshoot hardware, software and network related issues (Internet Explorer Proxy, VPN problems, OWA, Adobe Flash Player, Java Plugin) o All steps where performed through Remote Desktop Connection o Escalate problems to the next level of support when necessaryo Consistently meet or exceed requirement performance criteria o After working 9 months on the project I have applied for the trainer position and received the part time trainer roleo Facilitating trainings for new hires o Implementing new processes and training the team on new topics o Delivering refreshments trainings where needed o Participating in weekly SC quality meetings in order to provide clarifications where needed o Participating in project/service implementation meetings in order to develop training material based on project/service needs at a Service Center stage (Service Now, Everbridge, WebEx) Show less

  • Service Desk Manager

    Oct 2019 - Nov 2021

  • Team Leader

    Mar 2017 - Oct 2019

  • Project Trainer

    Oct 2016 - Mar 2017

  • IT Service Desk Technician & Trainer

    Sept 2014 - Oct 2016
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  Cabinet individual de psihologie coza șerban dragoș

  Aug 2022 - now

  Psychotherapist in private practice