Experience

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  Prudential bsn takaful berhad

  Apr 2006 - Dec 2009

  Head - bancatakaful training and business support

  TFE Recruitment, responsible in the recruitment process (first and second interview) of Takaful Financial Executive (TFE) together with Human Resources. The recruited TFE are to be placed at Bank Simpanan Nasional (BSN) for promoting takaful products via the Bancatakaful channel. TFE Training Plan & Modules, planning, developing and implementing the training strategies & plan for Bancatakaful TFE & admin staffs. To start with a robust Onboarding Training Plan until the performance training after the Sales Performance review. Responsible in developing the training modules, establishing and maintaining the appropriate training tracking systems for measuring staff training and development based from the TFE Training Need Analysis (TNA). Training ExecutionExecuting the training to the Takaful Financial Executive (TFE) and Support Staff on marketing and industry insight, Introduction to Insurance & Takaful, product knowledge, systems, operational and soft skills related to Bancatakaful and Insurance/Takaful market. Marketing, coordinating the Bancatakaful marketing campaigns with Sales Activities of the Takaful Financial Executive (TFE) and working closely with the Bank Simpanan Nasional (BSN) marketing personnel in order to improve lead generation campaigns and thus ensuring that the campaign objective is met. Maintaining a good rapport in between Bancatakaful marketing personnel & BSN personnel (Wealth Management & Credit Support)Monitoring, produce a sales performance reports (manual monthly tracking) to be associated with the future training and development needs and to be incorporated with plans and achievements within agreed formats and timescales. Liaising with other functional/departmental managers/HODs to understand all necessary aspects and needs of staff training and development. Show less

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  Chartis technology & operations management (msia) sdn. bhd

  Dec 2009 - Jul 2011

  Operations training

  New Employee Orientation Program (NEOP)Structuring and delivering the New Employee Orientation training Program according to approved learning phases and Operations specific modules (Insurance Domain) of the New Employee Orientation Program (NEOP) to Operations staff & CTOM Malaysia support staffTraining Module – Product, Process & SystemCreating and delivering the client Country Insurance Industry and Insurance Processing Training module inclusive of Personal Lines Insurance and Accidental and Health for Chartis Singapore and Commercial Business for Chartis Australia. Processing to be included in the migration are New Business processing, Renewal processing and Cancellation / Endorsement processing via Citrix.Designing, building and delivering administration and product training modules covering current systems and processes, including the development of curriculum and lesson plans and classroom and one-on-one administration, system, process and procedure training and coachingCertification ModuleStructuring and delivering the hands-on module in processing country specific insurance process to familiarize with the actual production environment via UAT and measuring via ramp-up module to certify the processor. The process is being audited by the client country personnel to ensure the right deliverable in term of the process via Production Environment.Standard Operating Procedure (SOP)Developing the To-Be Standard Operating Procedures (SOP), To-Be Process Map – Level 2 and Training Manuals from the client country to sustain the right processes in place during pre and post process migration. Whilst identifying the process Training Gaps periodically cooperated and feedback from the Operation Department.Comparing changes in workflow, process and functionality to ensure that training needs are assessed and training developed and delivered prior to implementation Show less

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  Cimb aviva assurance

  Jul 2011 - Jun 2012

  Senior manager - sales training

  Sales Training  Supporting Business Development via Sales Training strategy which supports the delivery of company priorities and meets operational requirements, ensuring that the best commercial outcome is delivered from the resources available.  Responsible for all sales training for new bank’s sales staff, ensuring that their skills and knowledge are enhanced to maximise sales and revenue in term of Bancassurance products, process & compliance.  Ensuring that newly recruited bank’s sales staffs are suitably equipped and motivated to make a significant contribution to the business.  Delivering training solutions to agreed KPI’s to ensure that all targets are met and continuous improvements are made ie; MRTA Retooling for 85% Penetration rates against mortgage loan.  Responsible for the delivery of all company sales training, influencing the sales style and approach throughout the business. Areas covered will include telephone sales, objection handling, negotiation skills and closing.  Review the effectiveness of Sales Training provision against company requirements, in terms of the appropriateness, quality and level of that provision.  Working with the CAAB Business Development & Distribution management team to ensure appropriate team development in term of the training needs and area of improvement.  Responsible for the management of the new starter process and induction programmes for new CAAB & CATB, creating role-specific induction plans together with the line manager, liaising with the HR department to ensure that the relevant documentation is in place, monitoring quality and progress and ensuring that end of probationary period review meetings are scheduled. Module Conducted:- Pre Contract Examination (PCE) Certificate of Investment Link (CEILI)  Takaful Basic Examination (TBE) CAAB & CATB Products  Closing Technique  Objection Handling  Presentation Skills Show less

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  Dhl asia pacific global finance

  Jul 2012 - now

  Senior manager - hr business partner
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  Dhl asia pacific shared services sdn bhd

  Jul 2012 - now

  Senior manager - hr business partner

  Manager – HR Business Partner(Portfolio: Recruitment, HR Business Partner, Learning & Development, Internal Communications, CIS County Champion (Certified International Specialist). Managing a team of 6 direct reports (2 recruiters, 2 Trainers, 1 Training Admin & 1 communicator)RecruitmentProcessing and Expert Centre ManagerEnsure the right recruitment process in place for the center by providing the support to the Processing and Centre’s Expert Manager in ensuring the smooth resourcing of the various departmentsManpower BudgetConstantly challenging the budget owner on the manpower requirement vs saving to be delivered via the process improvement with the staffing pyramid and approved manpower budget for hiring. Employment Agencies and HeadhuntersContinually review and improve the services provided by the employment agencies and headhunters. Selection of preferred list of employment agencies and headhunters to ensure quality service delivery.Advertising AgenciesImitating the Partnership with advertising agency to achieve the desired employment advertisements for DHL.Assessment Centre Work with the assessment centres such as SHL to apply the appropriate tools to the candidates to ensure the appropriate skills required by the center’s operations requirement is met. Job PostingsPost the jobs internally in AP job site and in Global Job Watch and ensure that it reaches the target audience and ensure that the advertisement aligns to the marketing brand and incorporate DHL’s values and benefits to position DHL as an employer of choice.Channels of sourcing for candidatesConstantly advising the Business HR on the effective channels of sourcing for candidates and actively searching for partnership with international and local universities & colleges, MDeC & orphanage center. ReportingProvide reports on recruitment costs, recruitment numbers, length of recruitment etc. Show less

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  Dhl asia pacific shared services sdn bhd

  Jul 2012 - now

  Manager learning development

  Managing a team of 3 trainers and 2 administration staffs. Scope of work within HR Business Partner which provide the training and L&D services to the Operations & Support function. CIS Country ChampionAs a country champion, the main duty is to ensure that the DHL APSSC is following the guidelines drawn by DHL Global Head Office on the Certified International Specialist (CIS) program. This is inclusive of ensuring that the center staffs are being certified with robust CIS modules during the stipulated timeline. Besides delivering most of the CIS training modules, part of the CIS Country Champion task is to provide a prompt certification report on a monthly basis to global head office. Living the CIS culture also is part of the CIS Country Champion task which responsible on the CIS road show, training schedule and plan, CIS training administrator, Train the Trainer session and etc. Hiring & Training Engine Module Preparing the new hires operations staffs with the essential Operations Training knowledge with the training period of 1 month. Training BudgetPreparing the annual training budget by dividing into 3 different budget needs from the Organization's perspective. a) Organization Training Needs b) Departmental Training Needs c) Individual Development Plan. Working closely with local & global Controlling team in preparing the financial (training) AOP for a coming year. Training Needs Analysis (TNA)Working closely with the Departmental Team Manager for 2 cycle of TNA (half yearly & yearly) to derive the Organization TNA. TNA's process comprising of :- - Preparing the organization database (namelist) - Preparing the training catalogue (classroom & elearning) - Training Needs info's gathering from the organization - TNA Analysis vs budget - Result for Needs & Wants - Sourcing for the training vendor/trainer (internal/external/elearning) - Emailing the training confirmation to the nominated trainees - Published the Training Schedule for notification Show less