Experience

• 

  Companhia portuguesa rádio marconi

  Jan 1995 - Jan 1997

  Customer care operator

  - Implementation of call outside Portugal- Information on international telephone service- Support for clients with difficulties in obtaining international calls- Information on telephone numbers in other countries rather than Portugal

• 

  Generali

  Mar 2007 - Jan 2011

  Costumer care agent

  - Customer advising, phone and email (excluding claims)- Information on billing, contract terms, legislation (Life and Non Life)- Sending documents to clients and intermediaries of the Company- Standardization of customer files- Treatment of simple complaints- Information products and simulations of Health Insurance

• 

  Livingbrands gmbh

  Jan 2011 - Jun 2011

  Vendor line manager for cisco pre sales

  Call Center Supervisor- Supervising the team- Reporting weekly to Country Managers- Outbound telemarketing and follow up campaigns

• 

  Livingbrands portugal

  Jul 2011 - Jul 2012

  Office manager

  ReceptionFacilitiesInsurancesHR SupportProtocols

• 

  Livingbrands portugal

  Feb 2013 - Feb 2019

  Monitoring calls, according to the client's perspective and requirements;Coaching advisors to follow procedures;Analyzing trends Technical support for customersSkilled in iOS, Mac OX and Windows

  • Quality Assurance Coach

    Feb 2016 - Feb 2019

  • Technical Senior Advisor for United Kingdom and Ireland

    Feb 2013 - Feb 2016
• 

  Delta cafés

  Feb 2019 - Sept 2021

  Call center supervisor - international market
• 

  Broadvoice

  Sept 2021 - Feb 2025

  Office manager

  - Managing all 5 offices: Lisbon, Aveiro, Vila Nova de Gaia, Madrid and Bogota;- Taking care of all the tasks related with the day-to-day function within the offices;- Organizing catering requests, for both internal and external customers;- Managing mail and orders;- Ordering and controlling stationary;- Ordering and managing the employees mobile phones (first purchase and renewal);- Aligning with the IT department, regarding the purchase and maintenance of hardware;- Health Insurance: inclusion of new-joiners and assistance with all the employees doubts and issues;- Occupational health: scheduling all the appointments, for both new joiners and yearly check ups;- Assisting the marketing department with gift packs for national and international fairs;- Event planning (meetings, corporate dinners with customers and/or employees);- Assisting the CEO with some challenging requestsMember of the DIC (Diversity And Inclusion Committee)A committee that aims to raise the profile of people who, in one way or another, may be discriminated against because of their colour, race, gender identity, sexual orientation, disability, etc.It also seeks to talk about situations that in some way jeopardise individual freedom and the safety of each individual, whether through articles published in the newsletter or discussions between members, always with the aim of broadening horizons and showing new perspectives, while respecting other points of view. Show less