Experience

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  Agressia group - carlo caddeo eood

  Jul 2007 - Jan 2009

  Sales associate with german language

  ▪ Attending and preparing sales reports for the CEO during business meetings with German and Austrian partners. Responsible for summarizing of translation during one to one sales meetings ▪ Preparing of offers and purchase orders▪ Preparing reports based on sales from the shops abroad ▪ Supporting all channels of communication with Austrian and German partners▪ Responsible for customer service education through different presentations from German and Austrian designers▪ Responsible for daily communication with abroad employees , analysing sales results Show less

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  William hill

  May 2009 - May 2017

  Preparing monthly stats on customer performance and developing strategies for fulfillment company objectives;Building strong, long-lasting customer relationships;Maintaining high customer satisfaction and ensuring fast problem resolution;Senior role in facilitating engagement and ensuring timely and successful delivery of team objectives;Responsible for the German VIP marketCertifications:- Successfully passed training “The successful Sales Manager“ by Wilson Learning, September 2014 Show less

  • Key Account Manager

    May 2011 - May 2017

  • Help desk agent with German

    May 2009 - May 2011
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  Anakatech

  Dec 2018 - Jun 2021

  Shift lead
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  Egt digital

  Jun 2021 - now

  • Senior Account Manager

    Feb 2023 - now

  • Account Manager

    Jun 2021 - Feb 2023