Experience

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  Cisv international

  Sept 2009 - Sept 2012

  Secretary (local branch)

  Duties:− Provided accurate information regarding membership enquiries− Built strong rapport with members and trained on NGO’s values− Cooperated with local, national and international members and partners− Managed database, schedules and calendars− Organised monthly meetings and events− Collected, stored and filed fee payments

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  International voluntary service gb

  Dec 2014 - Oct 2015

  Training coordinator and placement and events officer

  − Projects:o Restructuring volunteer training program’s content and mode of delivery to ensure engagement and quality of information providedo Planning and coordinating fundraising events (Art Gallery sports fundraising events)− Recruited, managed, trained and supported 60+ UK volunteers− Placed volunteers on placements that would meet their interests, enhance their qualities and develop their skills further− Networked and negotiated with Service Civil International worldwide 100+ offices and partnersManaged online placement system− Increased the number of returning volunteers− Investigated complaints and worked to resolve issues between partners and volunteers− Planned trainings’ and events’ logistics (venue booking, catering)− Monitored events budgets and wrote financial reports for charity board members− Ensured compliance with UKVI regulations (Tier 5)− Trained on leadership skills, diversity in the workplace, peace education, intercultural communication and sensitivity, group dynamics, culture shock and international cooperation− Created template for annual reports on placements’ quantitative and qualitative data− Created essential documents for volunteers (e.g. volunteer handbook, health and safety guidebook) Show less

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  Gsm london

  Nov 2015 - Oct 2019

  Responsible for leading the provision and administration of English Language Proficiency tests (as part of entry requirements) and the establishment and running of the Deans Advisory Board.Projects:o Establishing the Deans’ Advisory Board (DAB) to investigate and resolve students’ complaintso Digitalising paper-based admission tests and planning implementationo Supporting the coordination of international partnership project with humanitarian charityOther main duties:− Providing administrative support to Deans, HoDs, PLs and MLs− Acting as personal assistant to the Dean of Students (managing diary, claiming expenses)− Coordinating the Level 3 Elective Modules selection process− Writing, proofreading and distributing minutes, reports and initiatives’ documentation− Organising exams timetables by assisting with room arrangements and booking adequate numbers of invigilators and examiners− Delivering test presentation, recording attendance and invigilating exams− Organising and servicing DAB focus groups on Student Behaviours, Student Protection Plan, Access and Participation Plan, Prevent Duty− Organising awareness campaigns on Student Surveys (SPQ, MEQ, NSS) and analysing students' feedback − Planning and running engagement fairs for students− Processing invoices and remit departments’ payments− Creating, monitoring and updating Gantt charts and action logs− Analysing a wide range of data (e.g. student surveys’ data and progression rates)− Developing and delivering IT skills training sessions for staff’s professional development (Excel, Visio and open-source data, Adobe Connect)− Creating and designing SharePoint Team sites − Creating and assessing IT skills tests for job applicants − Training invigilators on best practice in accordance with the exam regulation− Supervising and providing feedback to Assistants− Facilitating induction to new staff members and students Show less Responsible for restructuring the mode of delivery of English Language Proficiency tests for entry requirements and providing support to the Language and Skills Centre, the Level 3 and Foundation Programme.− Projects:o Modernising and digitalising paper-based admission tests and planning implementationo Restructuring overall delivery of admission testso Supporting student experience projects with Academic, Programme and Module LeadsDuties:− Organised and clerked Programme Committee and Departmental Meetings− Planned and ran faculty events and meetings for all academic staff− Methodically proofread minutes, job descriptions and internal and external communication− Wrote statistical reports on entry exams results for senior management meetings− Developed booklets and handbooks for students and staff− Supported organisation of interviews for academic staff− Efficiently dealt with student and staff day-to-day inquiries Show less Duties:− Provided a skilled and high quality customer service experience to prospective and current students− Ensured compliance with UKVI regulations (Tier 4 and Short term study visa)− Coordinated the delivery of welfare activities, including student induction, and orientation− Assisted students and agents with accommodation bookings− Prepared welcome and leavers’ packs, registration forms and bank addressed letters− Estimated budget costs for international students’ events Show less

  • Lead Faculty Support Coordinator (Student Engagement)

    Nov 2017 - Oct 2019

  • Departmental Administrator

    May 2016 - Nov 2017

  • Student Services Coordinator

    Nov 2015 - May 2016
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  The london institute of banking & finance

  Oct 2019 - Oct 2021

  Programme manager (apprenticeships)
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  Imperial college business school

  Oct 2021 - now

  Programme manager (undergraduate suite)