Experience

• 

  Dialog axiata plc

  Jan 2012 - Sept 2017

  Accountabilities• Managed the technical support after sales service and repairs• Correcting technical issues related to Dialog Axiata’s products used by VIP,VVIP, Ministers etc..• Manage Apple product stock and Apple repairs• Managing the after sales service for the Large Enterprise Division• Carrying out training programs• Manage, train and supervise customer service agents, finance agents, technicians and cashiers• Manage front-end operations to ensure friendly and efficient service• Complaint Handling & Resolution• System Implementation• Customer Satisfaction Enhancement• Process Engineering• Cost-ReductionAchievements• Reduced the cost for after sales service• Elevated Net Promoter Score index to 60% which is the best at Dialog Axiata PLC• Enhanced the efficiency• Won the Gold Award for customer delight• Won “Service From Heart Award”• Foster an environment in which customers enjoy high levels of service Show less • Diagnose Software upgrade, repair and service of Blackberry mobile phones and iPhones.• Blackberry provisioning, configuration & synchronization issues handling for BIS & BES subscribers• Diagnosing, Repairing and Servicing of Huawei & ZTE mobile phones up to Component level.• Configure all value added services to latest UMTS phones (i.e.; apple I , Win mobile, Android, Linux)• Build up PDA/3G modems with client Laptops i.e.; Windows, Vista, MAC, Linux • Installations, maintenance and handle breakdowns of satellite phones IDUs and VDUs (Thuraya)• Providing technical support to subscribers and customer service front line staff • VIP customer handling for critical technical issues• Attend to technical evaluations of tender /RFQ• Assist to check incoming inspection of CPEs• Maintain the workshop standards (ESD & hazard safe work environment) Show less

  • Service Manager

    Jan 2014 - Sept 2017

  • Technical Support Specialist

    Jan 2012 - Jan 2014
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  Gnext sri lanka

  Sept 2018 - now

  • Manager - Services & Corporate Sales

    Jul 2024 - now

  • Service Manager (Acting)

    Jun 2024 - Jul 2024

  • Ast. Manager - Customer Care & Inventory

    Sept 2018 - Jul 2024