
Timeline
About me
Night Manager at Hilton Alexandria Green Plaza
Education
Victory college
-
Experience
Sun rise
May 2011 - May 2012Night managerHandle all emergencies as laid down in the hotel’s emergency procedure. -Ensure that all guest requests, requirements and complains are handled in correct manner. -Coordinate with housekeeping and engineering departments that hotel’s public areas are clean and Tidy at all times. - Ensure that all employees repot for duty punctually meeting personal grooming standards. -Assist in the building of an efficient team of employees by taking an active interest in their welfare Safety and development. -Ensure that all employees provide a courteous and professional service at all time. -Assist in training the employees ensuring that they have the necessary skills to perform their duties. -Escort VIP guests to their room. -Ensures that all rates are within the rate policy structure and that no rate changed unless approved. -Passing all relevant information to management. -Acting as deputy of the management wherever necessary. Show less
Hilton alexandria green plaza
Jan 2015 - nowNight manager
Licenses & Certifications
- View certificate
Project management simplified (2014)
LinkedinDec 2020 - View certificate
Change management foundations
LinkedinAug 2020 - View certificate
Communication within teams
LinkedinAug 2020 - View certificate
Building a coaching culture: improving performance through timely feedback
LinkedinAug 2020 - View certificate
The art of connection: 7 relationship-building skills every leader needs now (getabstract summary)
LinkedinJun 2021 - View certificate
Practicing fairness as a manager
LinkedinAug 2020 - View certificate
15 secrets successful people know about time management (getabstract summary)
LinkedinSept 2020 - View certificate
Communicating with diplomacy and tact
LinkedinDec 2020 - View certificate
Service metrics for customer service
LinkedinJul 2020 - View certificate
Coaching for results
LinkedinAug 2020 - View certificate
Managing teams
LinkedinAug 2020 - View certificate
Financial analysis: introduction to business performance analysis
LinkedinDec 2020 - View certificate
Accounting foundations: budgeting (2015)
LinkedinAug 2020 - View certificate
Creating and giving business presentations
LinkedinDec 2020 - View certificate
Leadership foundations (2013)
LinkedinAug 2020 - View certificate
Motivating and engaging employees
LinkedinAug 2020 - View certificate
Leading your team through change
LinkedinAug 2020 - View certificate
Extreme productivity (blinkist summary)
LinkedinJun 2020 - View certificate
Setting business unit goals
LinkedinAug 2020 - View certificate
Prioritizing your tasks
LinkedinAug 2020 - View certificate
Enhancing your productivity
LinkedinJul 2020 - View certificate
Creating great first impressions
LinkedinDec 2020 - View certificate
Improving your listening skills
LinkedinJun 2020 - View certificate
Preparing for successful communication
LinkedinAug 2020 - View certificate
Customer service in the field
LinkedinJul 2020 - View certificate
Effective listening
LinkedinDec 2020 - View certificate
What to do when there's too much to do (getabstract summary)
LinkedinJun 2020 - View certificate
Talent management
LinkedinJul 2021 - View certificate
Successful goal setting
LinkedinSept 2020 - View certificate
Delivering employee feedback (2014)
LinkedinAug 2020 - View certificate
Finance for non-financial managers
LinkedinAug 2020 - View certificate
Coaching employees through difficult situations
LinkedinAug 2020 - View certificate
The rules of work (getabstract summary)
LinkedinSept 2020
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