Experience

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  Victoria university of wellington students' association

  Jan 2003 - Dec 2005

  Student president, executive member

  Representative of students at Victoria University, and head of a $2m organisation with 11 staff, and an executive of 10.

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  Statistics new zealand

  Dec 2005 - May 2006

  District supervisor - wellington central - 2006 census

  RESPONSIBILITIES • Project managed the delivery and collection of Census forms in Central Wellington. • Employed and trained 15 collectors, monitored and reported their progress, and provided logistical where needed. • Effectively worked around ‘problem’ dwellings, such as non-private dwellings, apartment buildings, and rough-sleepers. This involved significant engagement and public awareness work with community groups such as the Wellington City Mission, Age Concern and property management organisations. • Was part of a team of 18 District Supervisors in Wellington City. Assisted with the setup, day-to-day running, and closing of a temporary Census office. • Some media and public relations work. ACHIEVEMENTS • Full enumeration of Central Wellington with a relatively low under-count (missed dwellings). • Employed a strong team of young collectors who worked to a very high standard, despite the unusual challenges of Wellington Central’s eclectic population. • Coordinated the first comprehensive enumeration of Wellington rough sleepers. • Ran an effective local Census awareness campaign, including media and community organisations. Show less

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  Victoria university of wellington

  Jan 2006 - Jan 2007

  Postgraduate research assistant
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  Tertiary education commission

  Jan 2008 - Jan 2009

  Investment advisor

  Responsibilities Day-to-day relationship management with a portfolio of institutes of technology and polytechnics (ITPs), including fund payment inquiries, course approvals, investment plan engagement and general administrative inquiries.  Regular performance and strategy monitoring of ITPs, using the Single Data Return (three-monthly performance statistics) over an extended period of time. Day-to-day management of a major ITP contestable fund, including submission for an eight-figure capital drawdown from Ministers of Finance and Tertiary Education.  Support for Investment Managers, including strategic advice and monitoring of performance. Achievements  Coordinated two ITPs through one-year investment plan process, including regular investment plan engagement and negotiation.  Coordinated three major contestable fund applications for multi-million-dollar operating and capital projects, as well as several smaller fund applications and assessments. Show less

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  Manukau institute of technology

  Jan 2009 - Feb 2012

  Student experience manager

  Responsibilities Responsibility for the establishment of a new department, taking on new and existing roles across a large Institute of Technology Day-to-day management and leadership of a department of permanent and contract staff and responsibility for a budget  Strategic responsibility for developing student-focused facilities and services, including the Student Peer Mentoring scheme and student representation  Regular liaison and consultation with internal academic and service departments, as well as several external tertiary education organisations, such as Student Job Search and StudyLink On occasion, coordinated student discipline appeals and hearings (as a senior manager within the Student Affairs Directorate)Achievements Developed a number of significant income streams, enabling us to expand the MIT ‘student experience’. Established a team of staff, including hiring, administrative processes, restructuring, and budget allocation  Project champion for several wider projects, such as the MIT Travel Plan, MIT Smoke Free Campuses Policy, and the development of a Student Digital Communications Strategy Developed a student-driven institution-wide student representative structure through MIT’s internal approval processes, with buy-in from academic leadership, senior management and the student body  Reviewed and reformed the Student Peer Mentoring scheme in response to new academic pressures, such as the introduction of Youth Guarantee students Conducted, analysed and reported on the first three annual MIT Student Satisfaction Surveys of service centres, building up a response rate of over 2,000 students Show less

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  Unitec institute of technology

  Mar 2012 - Nov 2016

  As an institution, Unitec is currently undergoing a period of significant transformation, which has largely framed my day-to-day tasks. My key responsibilities are:• The client-side lead of the development of an institute-wide business intelligence portal, including user requirement gathering, liaison with IT, and user accessibility testing.• Reporting on core institutional performance, particularly in relation to sales (applications and enrollments) and student outcomes.• Providing evidence that drives organizational strategic priorities and change.• Development and testing of new reporting metrics and methods, as and when needed. • Overseeing and mentoring the development of two Business Intelligence Analysts. Show less Contract role while the Finance and Infrastructure Directorate under-goes a review.Responsibilities Member of the Unitec 2013-15 Investment Plan development working group. Responsibility the management of the Tertiary Education Commission’s Educational Performance Indicators. Constructed various queries in PeopleSoft V9. Handled ad-hoc internal data requests as and when needed.Achievements Centrally involved in the development of the 2013-15 Investment Plan. Provided input into the Level 1 and 2 SAC contestable bid. Developed and built a data utilization tool to enable more effective access to performance data for non-analysts. Collated and documented historic market (enrollment) trends, and built a model to forecast future enrollments. Worked alongside Market Insights staff to align enrollment data with target audience rating points (TARPs). Provided high-level advice in response to various external matters, including significant changes in government policy and the release of Parliamentary information relating to the Youth Guarantee scheme. Show less

  • Senior Business Intelligence Analyst

    Aug 2014 - Nov 2016

  • Manager, Governance and Executive Administration

    Jan 2014 - Sept 2014

  • Research Analyst, Finance and Infrastructure Directorate

    Mar 2012 - Dec 2013
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  Aa new zealand

  Nov 2016 - Aug 2017

  Senior insight analyst

  Responsibilities* Provided evidence that drove organisational strategic priorities and change* Managed digital, analytical insights and market research needs of five internal clients, including AA Roadservice, AA Membership, and AA Smartfuel* Managed and mentored the development of two Junior Insight AnalystsAchievements* Developed the first AA “Headspace” survey of driver attitudes and behaviours feeding into an AA media campaign* Led the analytics and insight requirements for a major member on-boarding, recency, frequency, and value project* Led the systematic automation of reporting through Tableau* Undertook three website and landing page reviews, which lead to an overhaul of one client’s web presence Show less

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  Anz

  Aug 2017 - Feb 2019

  Customer insights manager

  .Responsibilities* Provided insights support for stakeholders * Provided project leadership for a range of tasks and business problems* Developed data and insights tools for the use of the wider businessAchievements* Developed proof-of-concept for text mining and sentiment analysis for free-text fields within the voice of the customer (VoC) survey, allowing hundreds of thousands of comments to be read and classified in minutes* Led development of Tableau dashboards for the NZ Call Centre to track success of Talk to ANZ Call Steering* Developed three “Next Best Conversation” algorithms for front line staff to facilitate and assess customer needs* Mentored one of the University of Otago data science interns, assisting him to develop a fit-for-purpose project relevant to the business and his studies Show less

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  Ministry of business, innovation and employment

  Feb 2019 - Jun 2023

  Responsibilities<br> Lead and manage work portfolios to solve challenges and enable innovative, practical and durable change<br> Develop strategic advice on complex issues and facilitate cross-system work and partnerships<br> Enhance the overall capability of the IDx Team through mentoring and coaching junior team members.<br><br>Achievements<br> Provided data-centric guidance to the working group developing the central cloud data warehouse for Managed Isolation and Quarantine (MIQ).<br> Developed a best-practice model for data governance to ensure consistent data quality and access across MBIE.<br> Consulted on and developed MBIE’s Algorithm Use Policy in response to the Algorithm Charter for Aotearoa New Zealand.<br> MBIE representative on the All of Government Biometrics Taskforce and Five Country Conference data and insights group.<br> Lead the development of an all-of-MBIE data and insights career pathways framework, enabling MBIE data and insights staff to have clear and consistent career progression. Show less Responsibilities* Manage a team of four analysts ranging from graduate to senior analyst, distributed in different cities and locations* Maintain a work plan on data projects across all Companies Office Registers that develop data and insights tools for the use of the wider business* Development of stakeholder relationships across MBIE and the wider public sector to support collaboration Achievements* Managed the migration of Companies Office data from a legacy system to a central data-mart* Implemented, reviewed, and reformed the Companies Office Data Governance forum, enabling greater visibility of data initiatives across the organisation* Managed Companies Office data projects, including report automation, data visualisation, and predictive analytics, allowing us to draw greater value out of the data we hold* Stood up a suite of reports relating to the impact of COVID-19 on the New Zealand business environment, catering to the insights needs of senior management in MBIE and other government departments Show less

  • Principal Advisor - Insights and Data Transformation (IDx)

    Mar 2021 - Jun 2023

  • Data and Analytics Team Lead - New Zealand Companies Office

    Feb 2019 - Mar 2021
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  Morningside data and analytics

  Jul 2019 - now

  Principal

  Freelance data science and management consultancy. Clients include:* Unitec Intistute of Technology* Pacific Perspectives* The Tertiary Education Commission* Skills Update

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  Department of the prime minister and cabinet, new zealand

  Dec 2021 - Jun 2023

  Principal advisor - covid-19 modelling and data

  Responsibilities▪ Lead government official for all COVID-19 Modelling, including:o Establishing analysis methods and analytical frameworks for COVID-19 related data, data products, and modelling, enabling decision making at an operational and strategic levelo Regularly briefing the Prime Minister and Cabinet Ministers both face-to-face and through written updates.o Providing data and analytical advice and support to the DPMC COVID-19 Group;o Translating modelling and COVID-19 surveillance data into information driven policy positions to enable outcomes.Achievements▪ Developed, built, and refined semi-automated reporting tools using structured and unstructured data to enable near real-time evidence-based decision making. This reporting is widely used by decision makers to understand correlations between the pandemic trajectory and demand on healthcare services, for example.▪ Established analytical frameworks and comparator methodology to assess the validity of mission-critical pandemic modelling that feeds into operational decisions such as traffic light settings, and strategic decisions such as border settings. These are now used across cabinet level decision making, as well as across multiple agencies.▪ Managed and provided guidance for a suite of stakeholders and enabled cross agency data sharing, brokering of new data and analysis and their demands for modelling and data support. This included stakeholders outside of government, such as Māori health advocates, independent advisory groups, expert academic data scientists, and commercial entities such as ESR.▪ Championed a change in culture among external experts and internal data scientists and officials to enable quicker responses to a dynamic set of demands from cabinet. To enable this, appropriate tools were also introduced and championed, leading to better sharing of knowledge, data, and insightsPRINCIPALFinished the last three months at the Ministry of Health. Show less

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  The university of auckland

  Jul 2023 - now

  Associate director of planning and insights