FARAZ ALI HUSSAIN

Experience

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  Nexus BPO Solutions

  Aug 2018 - Jul 2022

  International Sales Representative

  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.• Helped employees with day to day work and complex problems by applying motivational and analytical strategies.• Established and updated work schedules to account for changing staff levels and expected workloads.• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

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  Hum Network Ltd

  Mar 2019 - Apr 2019

  Event Assistant
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  Celeste BPO Solutions

  Jul 2019 - Aug 2022

  General Manager Human Resources

  • Coordinated, supervised daily, weekly, monthly activities of all customer service representatives.• Ensured reliable quality service to all customers.• Provided feedback to team and monitored performance against established business objectives.• Ensured adherence to standard policies and procedures.

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  Hello International Marketing Solutions Official

  Aug 2019 - Mar 2022

  International sales executive
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  Syscrowd

  Apr 2022 - Apr 2023

  - Total knowledge on CRM and other business management software, worked with client to improve their ERP/CRM.- Strategize ways to generate income, expand market share, and achieve success through creative organizational structure changes.- Design sales and upsell expert, maintained revenue streams by leveraging strong communication and bargaining skills.- Developed, coordinated and implemented sales strategies that identified and produced new business in different markets.- Establish product loyalty through continual efforts to build, rebrand, modify and increase product offerings in a way that is honest, competitive and true to the company mission. Show less

  • International Sales Executive

    Mar 2022 - Apr 2023

  • Associate International Sales

    Apr 2022 - Mar 2023
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  Tcurve

  Apr 2022 - Aug 2022

  Executive International Sales
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  Voxtron (Pvt) Ltd

  Mar 2023 - Jul 2023

  Manager International Sales

  Responsibilities:• Develop and implement sales strategies to achieve revenue targets and increase market share.• Identify and prospect new business opportunities while maintaining and growing existing client relationships.• Work closely with design and production teams to ensure project timelines and budgets are met.• Collaborate with cross-functional teams, including marketing and product development, to ensure cohesive brand messaging and product offerings.• Analyse market trends and competitor activity to inform product development and pricing strategies.• Provide exceptional customer service and support throughout the sales process, from initial contact to post-sale follow-up.• Manage sales forecasting and reporting, including developing sales reports and presenting sales data to senior management.• Train and mentor sales team members to improve sales skills and product knowledge.• Attend industry events and conferences to stay current on industry trends and build relationships with key industry players.• Maintain accurate and up-to-date records of sales activities and customer interactions in the company's CRM system. Show less

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  Digitechtic

  Jun 2023 - Jan 2024

  Senior Manager International Sales

  Responsibilities:• Develop and implement sales strategies to achieve revenue targets and increase market share.• Identify and prospect new business opportunities while maintaining and growing existing client relationships.• Work closely with design and production teams to ensure project timelines and budgets are met.• Collaborate with cross-functional teams, including marketing and product development, to ensure cohesive brand messaging and product offerings.• Analyse market trends and competitor activity to inform product development and pricing strategies.• Provide exceptional customer service and support throughout the sales process, from initial contact to post-sale follow-up.• Manage sales forecasting and reporting, including developing sales reports and presenting sales data to senior management.• Train and mentor sales team members to improve sales skills and product knowledge.• Attend industry events and conferences to stay current on industry trends and build relationships with key industry players.• Maintain accurate and up-to-date records of sales activities and customer interactions in the company's CRM system. Show less

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  Tcurve

  Nov 2023 - now

  Senior Manager International Sales

  Responsibilities:• Formulate and execute sales strategies aimed at achieving revenue goals and expanding market presence.• Discover and pursue new business prospects while nurturing and enhancing existing client relationships.• Collaborate closely with design and production teams to ensure the timely completion of projects within budgetary constraints.• Work in tandem with cross-functional teams, including marketing and product development, to ensure consistent brand messaging and product offerings.• Evaluate market trends and competitor actions to guide product development and pricing strategies.• Deliver exceptional customer service and assistance throughout the entire sales process, from initial contact to post-sale follow-up.• Oversee sales forecasting and reporting, including the creation of sales reports and the presentation of sales data to senior management.• Provide training and guidance to enhance the sales team's skills and product knowledge.• Participate in industry events and conferences to stay abreast of current trends and establish relationships with key industry figures.• Maintain accurate and current records of sales activities and customer interactions in the company's CRM system. Show less