Yves Kinzumbi

Experience

• 

  GEMALTO (dans la CENI)

  Dec 2016 - Mar 2017

  Superviseur du territoire (Support Technique)
• 

  STIMPLUS RDC

  May 2017 - Sept 2017

  Superviseur support technique

  Responsable de la gestion des opérations du Support Techniques des Kits d'enrôlement biométriques et des groupes électrogènes de la CENI RDC (Province de Kinshasa/Antenne de Limete, District du Mont-Amba).

• 

  VODACOM CONGO (RDC) S.A

  May 2018 - now

  what I do :- Troubleshoot, Analyze log and Fix application and system problems- Manage end to end all the Vodacom customers registration process - Perform day to day systems sanity checks on application systems- Monitor application system at the 3 layers of the software system (User and application interfaces, Operating System and Database)- Ensure access to application system by any user is strictly controlled and reviewed on monthly basis and produce supporting evidence of monthly User Access Matrix report- Provide daily routine as well as ad-hoc back office first level support to multi-departments business end users of application systems when requested and within agreed service level agreement- Coordinate implementation of systems change requests by software vendor or IT- Produce several types of reports relative to application systems, assigned activities,- Train business users about any systems features and/or functionalities to be rolled out- Perform FAT, UAT, Regression tests Show less

  • Application Support Specialist

    Oct 2021 - now

  • Quality Control Specialist

    May 2018 - Oct 2021