Denis Volinsky

Experience

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  Blizzard Entertainment

  Jul 2008 - May 2009

  Game Master

  • Assisting customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, ticket/email system;• Investigating and following up on inquiries, responding and resolving in the most efficient manner possible;• Providing information to customers on in-game related queries, account status, transactions, and technical problems;• Performing account maintenance, data entry, and order processing functions;• QC testing and reporting. Show less

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  Logitech

  Sept 2009 - Feb 2014

  Account Manager

  • Building a strong relationship with existing clients, advising them on the effective use of products and solutions;• Finding new dealers, identifying dealer’s needs, building partnerships;• Development of a long-term development strategy, expanding the local market by strategically positioning Logitech and products;• Executing and implementing sales strategies to meet predefined Ops Targets (Profitability, Product Mix and Revenue);• Increase Logitech channel visibility, market share for Music and Gaming;• Market analysis and forecasting. Show less

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  F1Center

  Jan 2014 - Feb 2023

  Project Manager

  • Leading of several ongoing projects (with its clients of Logitech and Lenovo “Board Level Repair") and a group of Project Managers;• Negotiations with clients: coordination of terms and conditions, KPI, setting up a control and accounting system, invoicing, managing project resources, providing status updates on the project progress;• Organizing and managing a team of managers and engineers;• Interviewing candidates and team development;• Control of current project progress and KPI’s with planned KPI’s, tracking project KPI’s, project planning, analysis;• Analysis of the engineer's work and adjustment of priorities to maintain KPI indicators (“Board Lever Repair” project);• Control over the timing of work on non-warranty repairs and communication with a group of non-warranty repairs;• Monitoring and providing the engineering group with the necessary equipment for the effective work of the group;• Setting technical tasks for programmers to create and generate reports to clients according to their requirements;• Communication with clients tech support for setting up access to technical documentation for the engineering group (providing electrical circuits, firmware, utilities, testing programs, access to the knowledge base, etc.);• Analysis of unsuccessful repairs, analysis of the causes and search for a solution to increase KPI and the volume of work performed;• Formation of needs and economic feasibility in spare parts, search for suppliers abroad; Show less

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  DocuSketch

  Mar 2023 - now

  Project Manager

  • Managing changes in project scope and schedule;• Communication with developers regarding ongoing tasks and work-related matters;• Creating tasks for developers in Jira and monitoring task completion;• Handling business correspondence;• Providing regular reports and escalating issues to management;• Building websites using GoHugo + HTML and CSS;• Writing project documentation;• Conducting manual testing;• Developing basic automated tests on Java (Selenide).