Deep Enrich
Pratiksha Manyar
Desktop Support Engineer
54 followers
Kalyan, Maharashtra, India
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About me
Immediate joiner || Senior Engineer || AWS Certified Cloud Practitioner
Education
University of Mumbai
2013 - 2017Bachelor of Engineering - BE Information Technology
Experience
ThinkAPPS Solutions Private Limited
Feb 2019 - Dec 2021Desktop Support EngineerTechnical Support: Troubleshooting, Issue Resolution, Remote AssistanceOperating Systems: WindowsHardware: Desktops, Laptops, Printers, Networking DevicesSoftware: Microsoft Office Suite, Communication: Clear Communication, Customer Service, Documentation
Brillio
Jan 2022 - Aug 2024>Provide technical support and troubleshooting using ServiceNow Ticketing platform>Manage and resolve customer issues within defined SLAs.>Assist in the administration an maintenance of IT system and applications.>Collaborate with cross functional teams to improve service delivery process. Conducted training sessions for end-users and provided ongoing support for ServiceNow applications.
Senior Engineer
Jan 2022 - Aug 2024Operational Specialist
Jan 2022 - Aug 2024
Licenses & Certifications
- View certificate
AWS Solutions Architect Professional 2022: AWS Cryptographic Services
SkillsoftDec 2023
- View certificate
AWS SysOps Associate: IAM Policies & MFA
SkillsoftNov 2023 - View certificate
AWS Solutions Architect Associate 2022: Identity & Access Management
SkillsoftNov 2023 - View certificate
Cloud Security Fundamentals: Cloud Data Security
SkillsoftNov 2023 - View certificate
ITIL® 4 Foundation: Introduction
SkillsoftNov 2023 - View certificate
Identity and Access Management (IAM)
SkillsoftNov 2023 - View certificate
AWS Cloud Practitioner 2023: Benefits & Design Principles of the AWS Cloud
SkillsoftNov 2023 - View certificate
CISSP 2021: Deploying Identity & Access Management (IAM)
SkillsoftNov 2023 - View certificate
CISSP 2021: Deploying Identity & Access Management (IAM)
SkillsoftNov 2023 - View certificate
Working with Google Cloud SQL: An Introduction to Cloud SQL
SkillsoftNov 2023
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