Leidy Chavarría

Leidy Chavarría

Auxiliar de reservas (Practicante)

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location of Leidy ChavarríaMedellín Metropolitan Area

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  • Timeline

  • About me

    Senior Team Lead

  • Education

    • Universidad de Antioquía

      2009 - 2017
      Licenciada en lenguas extranjeras Educación
    • Universidad de Antioquia

      2021 - 2021
      Diplomatura Enseñanza del Español como Lengua Extranjera EDUCATION
    • Academia Antioqueña de Aviación

      2004 - 2006
      Auxiliar en Servicios Aéreos Aviation/Airway Management and Operations
  • Experience

    • AIRES S.A.

      Jun 2006 - Dec 2006
      Auxiliar de reservas (Practicante)

      Manage national and international hotel reservations, booking administration in the system, handling of correspondence and archiving, review tourist programs, verification of invoices and statements, handle payment requests.

    • Consejo Mundial de Energía Colombia

      Jun 2008 - Feb 2013
      Secretaria Auxiliar Contable

      Manage the CEO agenda, support to the Executive and Technical Secretariat of the committee in travel arrangements and visa applications. Andimistrate the database. Support event logistics. Monitor the Budget and accounting registration. Handle hiring and payroll processes.

    • Renault Group

      Feb 2013 - Mar 2016
      Asistente administrativo Dirección Ingeniería y Compras

      Provide support to Engineering and Purchasing department, regarding the management of the Directors' agenda, management of economic funds, travel arrangements and visa applications. General attention to the needs of the staff with the purpose of responding to the requirements based on the guidelines of the Company. Planning, monitoring and follow up of tasks in meetings.

    • Universidad de Antioquía

      Jun 2016 - Nov 2016
      Docente Auxiliar de Cátedra I Inglés - Becaria

      English teacher for three groups of different levels with students between 8 and 12 years. Lead English classes, attend meetings with parents, deliver reports on classes and student's performances. Being a student with outstanding grades in the Bachelor of Foreign Languages, the University of Antioquia provided me the opportunity to work at this position.

    • Instituto Tecnológico Metropolitano

      Jan 2017 - Jun 2018
      Asistente Laboratorio de Idiomas

      Responsible for English tutoring sessions for university students of all levels, design and lead the English conversation club. Provide independent work advice to students through the management of websites and modules of Clarity English software. Support to teachers for Study Room platform use. Support to lab practices and English test. Handle the monthly report on the management of activities related to workshops and their registration in the application. Inventory of the facilities and software of the English Laboratory. Show less

    • Comfenalco Antioquia

      Feb 2018 - Jul 2018
      Docente de inglés

      English teacher for groups of different levels with students between 6 to 17 years old. Lead English classes attend meetings with parents, and deliver reports on classes and students' performance.

    • LafargeHolcim

      Jul 2018 - Jan 2023
      Customer Service Analyst

      Manage requests, complaints, and disputes for customers in North America providing timely solutions according to the service level agreement and compliance with the interaction model. Responsible for training the new staff members and supporting established team members.

    • ABA Tech

      Oct 2022 - Apr 2024
      QA/UR Senior Team Lead

      Oversee the Quality Assurance and cross-functional teams to ensure business operations continuity by complying with high-quality standards. Provide training for new staff and mentor established team members. Guide the staff and delegate tasks. Follow up on the team’s performance, and daily activities, planning holidays, planning vacations, and reporting absences.

  • Licenses & Certifications

    • DELF B2 (76,0)

      Alliance française de Bogota
    • EF SET English Certificate 70/100 (C1 Advanced)

      EF Standard English Test (EF SET)
      Jun 2024
      View certificate certificate
    • CURSO: METODOLOGÍAS ÁGILES PARA PROYECTOS.

      Universidad EAFIT
      Jun 2023
      View certificate certificate
    • Curso de People Analytics: Mide el Rendimiento de tu Equipo

      Platzi
      Nov 2023
      View certificate certificate
    • Curso de Business Intelligence: Utilidad y Áreas de Oportunidad

      Platzi
      Feb 2024
      View certificate certificate
    • Power, Politics, and Influence at Work

      The University of Manchester
      Mar 2021
      View certificate certificate
    • MET-Michigan English (B2)

      CaMLA
      Oct 2016
    • C-ORAL TEST (C1)

      Colombo Americano de Medellín
      Oct 2016
    • Inteligencia Artificial para maximizar la productividad laboral

      Universidad Católica de Oriente
      May 2024