Leidy Chavarría

Experience

• 

  AIRES S.A.

  Jun 2006 - Dec 2006

  Auxiliar de reservas (Practicante)

  Manage national and international hotel reservations, booking administration in the system, handling of correspondence and archiving, review tourist programs, verification of invoices and statements, handle payment requests.

• 

  Consejo Mundial de Energía Colombia

  Jun 2008 - Feb 2013

  Secretaria Auxiliar Contable

  Manage the CEO agenda, support to the Executive and Technical Secretariat of the committee in travel arrangements and visa applications. Andimistrate the database. Support event logistics. Monitor the Budget and accounting registration. Handle hiring and payroll processes.

• 

  Renault Group

  Feb 2013 - Mar 2016

  Asistente administrativo Dirección Ingeniería y Compras

  Provide support to Engineering and Purchasing department, regarding the management of the Directors' agenda, management of economic funds, travel arrangements and visa applications. General attention to the needs of the staff with the purpose of responding to the requirements based on the guidelines of the Company. Planning, monitoring and follow up of tasks in meetings.

• 

  Universidad de Antioquía

  Jun 2016 - Nov 2016

  Docente Auxiliar de Cátedra I Inglés - Becaria

  English teacher for three groups of different levels with students between 8 and 12 years. Lead English classes, attend meetings with parents, deliver reports on classes and student's performances. Being a student with outstanding grades in the Bachelor of Foreign Languages, the University of Antioquia provided me the opportunity to work at this position.

• 

  Instituto Tecnológico Metropolitano

  Jan 2017 - Jun 2018

  Asistente Laboratorio de Idiomas

  Responsible for English tutoring sessions for university students of all levels, design and lead the English conversation club. Provide independent work advice to students through the management of websites and modules of Clarity English software. Support to teachers for Study Room platform use. Support to lab practices and English test. Handle the monthly report on the management of activities related to workshops and their registration in the application. Inventory of the facilities and software of the English Laboratory. Show less

• 

  Comfenalco Antioquia

  Feb 2018 - Jul 2018

  Docente de inglés

  English teacher for groups of different levels with students between 6 to 17 years old. Lead English classes attend meetings with parents, and deliver reports on classes and students' performance.

• 

  LafargeHolcim

  Jul 2018 - Jan 2023

  Customer Service Analyst

  Manage requests, complaints, and disputes for customers in North America providing timely solutions according to the service level agreement and compliance with the interaction model. Responsible for training the new staff members and supporting established team members.

• 

  ABA Tech

  Oct 2022 - Apr 2024

  QA/UR Senior Team Lead

  Oversee the Quality Assurance and cross-functional teams to ensure business operations continuity by complying with high-quality standards. Provide training for new staff and mentor established team members. Guide the staff and delegate tasks. Follow up on the team’s performance, and daily activities, planning holidays, planning vacations, and reporting absences.