Ekta Chaudhary

Experience

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  Click 4 Marketing

  Jul 2016 - May 2017

  Intern

  internship worked on media list, media follow ups, media Intelligence, marketing and overall assistance in handling key clients.

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  Jet Airways

  Aug 2017 - Nov 2018

  Customer Service Executive

  Worked in all areas i.e. Departure, Arrival, Boarding gates. Greeting and welcoming passengers, and responding to queries, checking in baggage, selling upgraded airline tickets, assisting disabled passengers and those with small children providing information to passengers, also handled VIP guests by delivering excellent service to them.

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  Vaatsalya Charitable Trust of Education

  Dec 2018 - Nov 2019

  Marketing Specialist

  Worked on conducting research and analyzing data to identify and define audiences, devising and presenting ideas and strategies, promotional activities, media lists, media follow ups, marketing and over all assistance in handling key clients.

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  FRESHCO, LTD.

  Nov 2020 - now

  • Foster a passion for food among all employees • Demonstrate excellent leadership skills while acting as a role model • Manage direct reports including: recruitment, orientation, training and development, performance management, succession planning and compensation • Notify department staff of operational requirements/changes • Create a shopping experience that engages customers in a way that increases loyalty, sales and profits • Demonstrate excellent product knowledge, including understanding of product changes, promotions and seasonal trends • Lead the implementation of all company policies, initiatives and standard operating procedures, ensuring effective compliance and utilization of departments and employees, including timely and accurate submission of all relevant documents as required. • Responsible for ensuring that health and safety, food safety and other regulatory requirements and procedures are implemented and maintained in the workplace. • Helped prepare payroll for 100+ employees • Assist in data entry of all new hires, terminations and salary changes • Review and validate data entry prior to payroll and review post-mortem audits of all assignments to ensure transactions are correct and complete • Update records of employee earnings and deductions, wages, hourly rates and more.• Monitor time and attendance records (ie leave requests, calculations against provincially approved overtime schedules, etc.) • Maintain confidential information in accordance with legal and ethical standards • Balance cash according to company policies and procedures Show less

  • Head Front End Supervisor

    Oct 2022 - now

  • Front End Supervisor

    Sept 2021 - now

  • Retail Cashier

    Nov 2020 - now
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  Concentrix

  Jul 2022 - Aug 2022

  Technical Support Advisor

  • Providing technical support for hardware/software, troubleshooting inquiries, and problem resolution through a variety of methods. As needed, work fluctuating shifts and long hours and be available for "on-call" weekend and holiday hours.• Working with clients to resolve types of technical issues, such as connectivity issues with Wi-Fi and networks, and hardware and software problems. Use resources, technology, and problem-solving skills to troubleshoot mobile POS networks• Provide quick answers to "How To" questions. Resolve conflicts and barriers professionally while appropriately escalating concerns that may jeopardize client satisfaction. Show less