Abdul Rashif

Experience

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  Sutherland

  Jul 2010 - Oct 2011

  Technical Support Analyst

  Program- McAfee Tech Master• Use Advanced tools like TAR, TPE, TRKU, TGmer, TAVN for Trouble shooting any virus issues• Configuring E-Mail client service with outlook and MS mail.• Configuring Router for wireless and LAN.• Installing and Configuring security software and firewall.• Modification of firewall and securing site advisor for safe browsing.• Working on all OS and ISP type to fix any kind of issue.• Acted as SME when needed.• Using VMware to create virtual machines.• Creating Virtual server work station for testing. Show less

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  Dell International Services (I) Private Limited, Bangalore

  Feb 2013 - Mar 2015

  Technical Consultant

  >>Providing technical assistance>>Proactive Troubleshooting to the tickets raised in Jira>>Keep detailed records of customer interactions and solutions provided to customers>>Communicate effectively with customers and colleagues, and explain technical solutions in a clear and concise manner to non-technical users>>Handle Tier 2 Escalations>>Stay up-to-date on the latest products and technologies through regular training and professional development>>Ensure customer satisfaction by providing excellent technical support and following up with customers to ensure the issues have been resolved Show less

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  [24]7.ai

  Mar 2015 - Apr 2018

  Senior Research Analyst | Knowledge Management Specialist
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  Testhouse Ltd

  May 2018 - Sept 2021

  Business Development Manager

  Designated to be a part of Business Development team for Testhouse in the UK, KSA & India, I was responsible for- Exploring Software testing, TFS/VS Consulting, CRM/AX testing opportunities from UK.- Addressing client requirements on testing.- Bridge the internal technical team and Customers, to aid requirement gathering.- Scoping of work.- Preparing Commercial / Technical proposals.- Addressing RFP's, RFI's.- Building Customer relationships.- Business Partnership strengthening initiatives.- Market research on trending technologies/news.- Obtain traction through periodic webinars on Customer focused domains. Show less

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  XILLIGENCE

  Sept 2021 - now

  Manager - Sales & Strategy

  >>Lead and establish business development initiatives and proposals to offer 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 & 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 to clients worldwide, with special emphasis on 𝗕𝗮𝗻𝗸𝗶𝗻𝗴, 𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲, 𝗮𝗻𝗱 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 sectors>>Drive business growth and lead all sales engagements - from prospecting to closure>>Act as a trusted advisor to senior business leaders/C-Suite executives>>Provide clients with 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 that address their strategic objectives>>Oversee and steer multiple large strategic deals, overseeing RFIs/RFPs, have led commercials for many proactive deals, and proposals and have won large and long-term engagements establishing a solid footprint across accounts>>Formulate solutions, Techno-commercial proposals, and present findings at the executive level>>Collaborate with the Delivery team, Internal Marketing teams, Solutions team, R&D team and others to develop the best sales strategies for both existing and new business>>Created and presented business collaterals, and presentations and shared my point of view during client meetings and workshops>>Assisted clients with business problems through meetings and discussions and suggested relevant solutions Show less