Roel Fernan S.

Experience

• 

  Los Baños National High School

  Mar 2019 - Jun 2019

  Student Teacher
• 

  Teleperformance

  Feb 2020 - Feb 2021

  Customer Service Representative

  • Utilized effective communication skills to build rapport so as to keep a strong and lasting relationship between the customer and the brand.• Provided assistance to all customer with utmost courtesy and respect regardless of severity of issue.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• 

  24-Hour HR Process Outsourcing, Inc.

  Nov 2021 - Jun 2023

  Human Resources Specialist

  • Delivers offshore-based IT recruitment services to our clients in the US• Covers different tasks in the areas of active and passive sourcing which includes sourcing, screening, interviewing, and evaluating candidates• Formats resumes meeting client expectations• Facilitates candidate and employer scheduling and coordination as well as ongoing candidate engagement.• Researches new technologies and makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions• Fosters long-term relationships with candidates and clients Show less

• 

  R&D Partners

  Jan 2022 - Sept 2022

  Scientific and Engineering Recruiter

  • Specializes in consulting, direct hire & outsourcing solutions for Collective Life Science staffing services in the biotech, pharmaceutical and medical device and diagnostic industries• Has proven skills in direct sourcing, networking and advanced internet recruiting and vendor management• Identifies, screens and qualifies top US applicants from job boards such as CareerBuilder, Monster, and LinkedIn• Uses all avenues to seek the right candidates like job portals, candidate references• Negotiates salary, problem-solves, and counsels, therein establishing a rapport with the job candidate• Manages personal candidate pool (pipeline) of candidates• Communicates efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner• Facilitates candidate and employer scheduling and coordination as well as ongoing candidate engagement• Researches new technologies and makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions• Fosters long-term relationships with candidates and clients Show less