Regis I.

Experience

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  DIOT

  May 1993 - Jul 1998

  Archivist

  General internal service management:* Catalogue collections and manage information and records.* Evaluate records for preservation and retention* Advise and support staff on how best to access, use and interpret archivesI.T: Ms Dos

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  MAAF Assurances - Groupe Covéa

  Jul 1998 - Aug 2002

  Insurance Advisor

  Consulting and adressing customer needs:* Provide insurance recommendations, quotes, and issue policies.* Use a consultative approach to determine customer needs and provide solutions.* Active listening and critical thinking skills to quickly analyze a specific request and customer need.* Additional advises and sales.* Handle property claims, limited in scope, based on claims guidelines.IT: CRM software

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  Tokio Marine Kiln

  Nov 2002 - Apr 2009

  Business Operations Analyst

  Responsible for providing daily clients services and administrative support to Managers:* Support Managers activities by providing Client's analysis to maximize the business profit.* Evaluating business processes, anticipating requirements and implementing solutions.* Ensuring solutions meet business needs and requirements.* Conducting meetings and presentations to share ideas and findings.* Documenting and communicating the results.* Gathering critical information from meetings with various stakeholders and producing useful reports.IT: CRM, MS Dos inhouse software, Microsoft Office (Excel, word, Power point) Show less

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  MSIG Insurance Europe AG

  Apr 2011 - May 2017

  Business Operation Associate

  Responsible for providing daily clients services and administrative support to Senior Management:* Collaborating with internal stakeholders for optimizing accounting and reinsurance.* Assisting Senior Managements to improve Business Operation activities.* Ensuring solutions meet business needs and requirements.* Conducting meetings and presentations to share ideas and findings.* Performing requirements analysis and communicating the results* Effectively communicating your insights and plans to cross-functional team members and management. * Leading ongoing reviews of business processes.IT: CRM, MS Dos inhouse software, Microsoft Office Show less

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  N26

  Jul 2018 - now

  Banking Operations Specialist

  General back office activities and customer advises:* Supporting departments with daily minor tasks (AFC and KYC team and Retention team)* Contribution with internal process improvement.* Resolving customer requests with excellence services.* Complex investigation in different banking sectors.* Strong daily communication with customers (Email, Chats and Inbound calls).IT: Pack office, G Suite, Salesforce, Dash, Adobe