Stella Olayinka Bode-Olugbore MBA, M.Eng, MNSE, MNIMechE

Experience

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  Leventis Motors Ltd

  Jun 2002 - Aug 2005

  Customer Service Manager

   Represented the company in a positive and professional manner, ensuring appropriate customer facing dress.  Worked with all personnel and external vendors to satisfy clients’ needs and achieve company goals.  Utilized all personnel and means to achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards.  Recruited employees in conjunction with human resources team. Kept abreast of industry’s developments and apply best practices to areas of improvement in the department. Identified areas of improvement in the company and assisted in creating and implementing solutions.  Ensured workshop premises, company vehicles, equipment and other assets were controlled and used effectively.  Identified wasteful or inefficient practices to maintain a strong profit margin for the organization.  Processed all warranty jobs where applicable within the required time stated, following company’s guidelines and procedures. Provided strategic problems resolution by going the “extra mile” to difficult customers to ensure their complete satisfaction. Properly recorded all customer service actions and discussions. Show less

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  Airtel Nigeria

  Jan 2008 - Jan 2010

  Senior Analyst

  Responsible for the overall quality of reports, statistics and information emanating from theunit. Analyzed monthly revenue share computations for all content providers in line with subsisting WASP agreement and other management approved documents and communicate same to relevent stakeholders in line with established service levels. In conjunction with the Product Integration Unit, ensuring that all new WASP products/services or amendments thereto are accurately and completely implemented on the billing systems. Verified all UAT test call records sent by Product Integration on SMSC, CDW and EPPIX validation of rate changes and promotional tariffs. Ensured that all WASP traffic details, trunks switches and ratings are completely and accurately captured in the billing system. Show less

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  PRIMERA FOOD NIGERIA LIMITED

  Jun 2014 - now

  General Administrator (Regulatory Affairs)

   Relates with and manage Government and other stakeholders at the Federal, State and Local Government levels, including but not limited to Government Agencies and parastatals such as NAFDAC, DPR, SON, NACCIMA, NAQS, APCON, LAGESC, M.A.N etc to ensure that the activities of the company is not impeded by government’s regulations and policies. Represents the company at trade associations, government, coalition and other industry stakeholder meetings.  Ensures strict compliance of company’s products to all regulatory laws to avoid losses thereby increases revenue.  Gives strategic and technical advice at the highest level to the management for new regulatory policies and its implementations. Monitors and sets timelines for all licences and certificates variations and renewal approvals to strict deadlines.  Manages and coordinates activities such as regulatory agency inspection visits with internal and external clients.  Directs the preparation and submission of regulatory agency applications, reports and correspondence. Maintains the current knowledge of relevant regulations, including proposed and final rules. Maintains excellent external relationships and collaborates with internal and external partners. Show less