Brigette Ramos Fernández

Experience

• 

  Clínica Oftalmológica VIDAVA'S

  Jul 2021 - Feb 2022

  Human Resources Assistant

  - Utilized various recruitment channels, including job boards and social media, to attract qualified candidates.- Conducted initial screenings and interviews to assess candidates’ qualifications and fit for the organization.- Coordinated and scheduled interviews with the head of administration (hiring manager), ensuring a streamlined selection process.- Participated in the selection decision-making process and extended job offers to successful candidates.- Performed reports for each applicant interviewed, documenting key information and evaluations from the interview process.- Conducted employee assessments using the DISC test along with questions provided by the head of administration (hiring manager) resulting reports to enhance employee files.- Supported the update of the Organization and Operations Manual by revising the company’s organizational chart and job profiles.- Collaborated with the head of administration (hiring manager) to identify staffing needs and develop accurate job descriptions.- Maintained up to date employee records and files, ensuring compliance with confidentiality and data protection policies.ADDITIONAL RESPONSIBILITIES:- Efficiently managed a high volume of inbound calls, addressing inquiries and resolving issues.- Scheduled and coordinated patients’ appointments and follow-ups, maintaining an organized system. Mostrar menos

• 

  Teleperformance

  Jul 2022 - Nov 2022

  Customer Service Representative

  - Completed Customer Service Skills training and Soft Skills training.- Completed Cyber Security Training.- Completed client's tools training (Zendesk, basic Salesforce, and Grubhub For Restaurants).- Took calls from restaurant owners and associates related to the client (Grubhub).- Followed set policies and procedures to ensure high quality and excellence in providing individualized solutions to satisfy customers' concerns and needs.- Managed different customers' interactions by answering emails, tickets, and inbound and outbound calls.- Provided assistance on the management of restaurant accounts, including password resets, login issues, and other related inquiries.- Managed and provided information regarding basic financial statements.- Provided basic troubleshooting support for technical devices sent by the client.- Collaborated with other departments and performed warm transfer calls when necessary. Mostrar menos

• 

  GSR Media

  Jan 2023 - now

  Appointment Setter

  - Successfully managed a portfolio of dental clinics, calling and engaging leads to schedule appointments, resulting in increased patient bookings and revenue growth.- Utilized the CRM software, Go High Level, to efficiently schedule appointments, manage client information, and process payments for consultation fees, ensuring a seamless patient experience.- Consistently performed follow-up calls and communication with leads and patients, enhancing customer satisfaction and appointment attendance rates.- Performed reports to track appointment booking metrics, conversion rates, and other key performance indicators, facilitating data-driven decision-making for the team.- Leveraged various communication tools such as Calltools and Slack to make calls, collaborate with team members, and coordinate appointments, improving overall efficiency and productivity. Mostrar menos

• 

  IVisa

  Feb 2023 - Jul 2023

  Refund Assistant

  - Handle refund requests by reviewing and processing them in accordance with company policies and procedures.- Provide customer service through various communication channels, addressing refund-related inquiries and concerns with professionalism and empathy.- Follow up with customers regarding their refund requests, providing updates on the status of their refunds and addressing any questions or concerns they may have.- Maintain organized and up-to-date records of refund transactions, documentation, and customer interactions in accordance with data protection and privacy regulations.- Identify opportunities to streamline refund processes, enhance efficiency, and improve customer experience, collaborating with the team to implement necessary changes.- Effectively utilize various platforms and tools to streamline and manage refund-related tasks efficiently (backend system, ticketing and emails and others).- Perform manual refunds using various external payment gateways (Stripe, Braintree, BlueSnap, Easy Pay Direct Payment NMI, Checkout, PayPal, Amazon). Mostrar menos

• 

  WeGrou

  Feb 2024 - now

  Sales Lead