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Jessica White

Jessica White

Project Co-ordinator

Followers of Jessica White424 followers
location of Jessica WhiteScunthorpe, England, United Kingdom

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  • Timeline

  • About me

    ICT Support Manager at Ongo

  • Education

    • The University of Hull

      2012 - 2014
      Foundation degree Business, Management, Marketing, and Related Support Services Passed and Graduated

      Modules covered : Marketing , Business Law ( Contract Law, Company Law and Employment Law) , Management Motivation Theory , Organisational Behaviour , Economics for Business and Financial Management, Financial Management

  • Experience

    • Mears Group PLC

      Aug 2006 - Jun 2008
      Project Co-ordinator

    • P H Jones

      Jun 2008 - Oct 2008
      Planning Co-ordinator

    • Longhurst Group

      Oct 2008 - Sept 2009
      Property Management Officer

      Empty Homes inspector , Planning , Implementation and Monitoring of works carried out on housing stock.

    • Worldpay

      Sept 2009 - Apr 2010
      Helpdesk Support

    • North Lincolnshire Homes

      Apr 2010 - Nov 2011
      ICT Trainer

    • North Lincolnshire Homes

      May 2012 - Jul 2014

      Applications Support , Data Analysing , Problem Solving , Enhancements and Innovation.

      • ICT Applications Support Analyst

        Nov 2012 - Jul 2014

      • Governance Officer

        May 2012 - Nov 2012

    • Ongo

      Nov 2013 - now

      Operationally lead a team of ten employees’ from the service desk to specialist’s. Working closely with the team to plan, prioritise and problem solve many different activities within the department such as software and hardware support, change management, problem management and project management.Delivered 5 new ICT initiatives since working at Ongo and have lead the team to deliver more than 12 new initiatives over 4 years, which have been clearly recognised by senior managers who see the team as key to the growth and diversification of the business. These projects have assisted the business to be some of the most digitalised and efficient teams within the sector and many housing associations have taken inspiration from the work completed.This role requires an eye for digital innovation and continual service improvement so changes are approached with ease and confidence and a positive outlook on change. Main responsibilities include ensuring the team deliver a professional, customer focused and high performing service to 300 clients over 12 sites in the local area. Ensuring we are compliant with regulations, licences and our infrastructure well maintained. Show less

      • Information Technology Support Manager

        Jun 2016 - now

      • Business Systems team leader

        Nov 2013 - Jun 2016

  • Licenses & Certifications

    • Foundation Degree - Business Management

      The University of Hull
      Sept 2013

    • ITILV3 Foundation

      BCS, The Chartered Institute for IT
      Nov 2010