Júlia Moreira De Macedo

Experience

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  ZF Group

  Aug 2014 - Jan 2015

  Process and Continuous Improvement Assistant

  Intern responsible for:- Optimize the performance of the valve production lines through the balance between machine availability, quality, and production time. - Calculate and improve the Overall Equipment Effectiveness (OEE) of each machine (performance gain up to 27%).- Make the capability of the characteristics of the finished part, taking dimensional and qualitative measurements.- Use of quality control software and test reports for the analysis of results and proposal of changes.- Direct contact with operators and the entire engineering team. Show less

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  Trane

  Jun 2015 - Aug 2015

  Sales Suport Engineer

  Intern responsible for:- Make reports on improvements in a new range of chillers. - Create technical documents in English on the options developed in the different chillers: configuration, performance levels, acoustic level, etc. - Create a tool to facilitate customer’s choice of industrial chiller according to the desired characteristics.

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  Eagle Semicon Components, Inc. - EKKSC

  Aug 2015 - Jul 2016

  Production Analyst

  Intern responsible for :- Create an efficient follow-up for the production of parts for pressure regulating valves. - Create a central Excel file to monitor production in real time by the Industrial Manager. - Control of machine downtimes (up to 65% gain) and quality of finished parts (reduction of 90% in reject rate).- Apply Kaizen, 5S and visual management throughout the production.- Monitor quality through checklists and Statistical Process Control (SPC).- Create a traceability system for customer returns.- Analyze the material flow in the factory using the Spaghetti and Value Stream Mapping (VSM) Diagrams. - Make modifications in material flow resulting in optimum stock control, removal of unnecessary movements and documents.- Create a training framework for operators in the machining sector in order to standardize and reduce waste. - Write manuals with safety and environmental rules, manufacturing processes and instruction sheets for each task.- Train operators. Show less

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  Eagle Industry Co., Ltd.

  Jun 2016 - Aug 2016

  Mechanical Engineer

  Follow up of the modifications made in internship during the vacation. Validation of the modifications by the ISO 14001 audit.

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  Precisão Engenharia - Junior Enterprise

  Oct 2016 - Aug 2017

  Member of the PMO team responsible for:- Provide administrative and tactical support for all Project Managers. - Provide the clients with fast, efficient, and cost-effective services.- Help to structure the projects management, creating an efficient standard based on the methods SCRUM and PMBOK.- Meetings with clients for project feasibility analysis.- Implementation of continuous improvement standards in the office's processes.- Development of a system to enable the calculation of duration, cost, and team size for new projects. Show less Manager of 9 mechanical engineering students for the design of a two-seat airplane, LSA (Light Sport Aircraft), in partnership with the company Agrega Engenharia. Responsible for:- Create the team with the aid of HR, allocating the resources by individual skills and needs of the project.- Manage the stakeholders, caring for their needs, and overcoming the expectations.- Supervise the activities of each sector, ensuring the quality of deliveries.- Direct contact with the client throughout the entire project.- Control of quality, time, and motivation of the team for the project success. Show less

  • PMO

    Aug 2016 - Aug 2017

  • Project Manager

    Oct 2016 - Jul 2017
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  Mercado Livre

  Apr 2018 - now

  - Manage strategic teams of the company to answer most-valuable clients, government, directors’ internal customer service and ombudsman team.- Manager of the leadership development program of all areas of the company for two years, training and promoting 64 analysts to leaders.- Implementation of regulatory client satisfaction’s survey which had 14% improvement on client satisfaction over the solution delivered and 24% improvement over the quality of the service.- 99% average response time reduction for clients calls from 10 minutes to 7 seconds.- 99% reduction of lost calls by improving the productivity.- 32% increase on cases solved on the same day of the contact by specializing the team in different groups, reducing 40% to 86% the cognitive load.- Implementation of new Customer Relationship Management (CRM) for the Ombudsman team to improve efficiency.- Create a multicultural and diverse workforce that embrace each team member.- Compose teams using their backgrounds and knowledge as an asset to the company.- Create interpersonal relationships with important stakeholders from other areas.- Take calculated risks to bring a long-term result for the company.- Identify and reduce productivity losses to provide employees with a healthier work environment and increase efficiency.- Implement improvements to solve customer’s issues at their origin.- Define an annual strategy of the area, aligned with the company’s strategy, planning, organizing the workforce, prioritizing demands, and following up results.- Report to the senior managers, directors and heads the team and project’s results.- Ensure my team’s regulatory KPIs are being achieved and the regulatory reports are being met successfully. - Participation in cross company’s squads leading initiatives to reduce turnover, implementing operational excellence standards and processes for new products, such as credit cards and credit card machines. Show less

  • Customer Experience Manager | Ombudsman

    Jan 2021 - now

  • Customer Experience Senior Team Leader

    Jul 2019 - Jan 2021

  • Team Leader of Customer Experience

    Apr 2018 - Jul 2019