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Shahwar Ahmed

Shahwar ahmed

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location of Shahwar AhmedMumbai, Maharashtra, India
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Followers of Shahwar Ahmed507 followers

  • Timeline

  • About me

    Senior Software Engineer at GoldenSource | SQL | Linux | AWS

  • Education

    • Shri sant gadge baba college of engineering and technology

      2011 - 2018
      Bachelor of engineering (b.e.) electrical, electronics and communications engineering

      Activities and Societies: Debate , group discussion , aptitude test , debug contest, tech quiz, robotics war, The journey goes on and it will be .

    • B.z urdu high school & junior college

      1997 - 2010

      Activities and Societies: Debate Team, Technical Guru Quiz, DevTech Point Group i completed my high school and junior college education from it.

  • Experience

    • Microsoft

      Nov 2015 - Apr 2017
      Microsft student partner

      *Engaging public with new Technologies of Microsoft such as Windows 10, developing apps for mobile, Office365, and Azure.* Organize an event in Colleges about Microsoft Technologies.*Attain the Meetups of MSPs, Seminars, and Webinars to learn new Microsoft Technologies.*Aiming to grow the skills of students regarding of Technologies.

    • Yippee technology pvt ltd

      Aug 2018 - Apr 2019
      Technical support engineer

      To diagnose and troubleshoot software and hardware problems and help the customersinstall applications and programs.The responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide Immediate support.

    • Cms it services

      Dec 2019 - Feb 2021
      Application support engineer

      Assist internal customers and coworkers and provide a highlevel of customer service when providing application support.Provides software support services typically in a definedmoderately complex project.Provide high level knowledge on the following operatingsystems/technologies: Windows XP,8, 10, Windows TerminalServices; XenApp, Oracle, Windows Active Directory,Unix/Linux and Application Installation.Strong knowledge managing and troubleshooting thefollowing platforms: UNIX, Windows XP, 7,8, 10 work stationsand Citrix , AS400, Sun Micro systems and TCP/IP protocols.Provide support escalated ticket/incident management supported applications as well as will participate in defect management, issue tracking/trending. Show less

    • Idc technologies, inc.

      Mar 2021 - Jul 2021
      Application support engineer

      Managing ticketed query system and ensuring comprehensivedatabase of queries and resolution.Identifying and resolving technical issue of agent portals.Maintaining and updating the technical documents and procedure.

    • People powered solutions

      Jul 2021 - Jan 2023
      Application support engineer

      Resolved technical issues and guided end users through solutions.Managed incidents, including service restoration, documentation, troubleshooting, and escalations.Analyzed production issues for quick troubleshooting and remediation.Debugged programs, prepared reports, and created user manuals.Provided support to business users, resolving application errors, data discrepancies, and queries.

    • Goldensource

      Jan 2023 - now
      Senior associate

      Handled full lifecycle support in EDM, including Ingestion, Staging, Publishing.Provided L1/L2 Application Support in the Investment and Financial domain.Conducted health checks on servers and managed Disaster Recovery activities.Monitored application performance, proactively identifying improvement areas and implementing solutions.Analyzed AWR Reports, Thread Dumps, Heap Dumps, for performance tuning at server or infrastructure level.

  • Licenses & Certifications

  • Volunteer Experience

    • Cordinator

      Issued by S.S.G.B.C.O.E.T on Sept 2014
      S.S.G.B.C.O.E.TAssociated with Shahwar Ahmed