Experience

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  Júnior empresa lean de aveiro

  Jan 2016 - Jun 2017

  Member of the operations department

  As a member of the operations department I applied Lean tools in companies (5S, PDCA, A3), actively participated in event planning, gave and received LeanThinking trainings

• 

  Fj bikes europe

  Jan 2018 - Jan 2019

  Curricular internship

  In my internship, development a project to increase productivity in a production line.

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  Bolt

  Jan 2020 - Jan 2022

  Launched and expanded operations in 4 cities, managing a team of 10 coordinators and handling over five-digit monthly orders. Designed a remote onboarding system, integrating up to 50 merchants weekly. Improved merchant performance KPIs through close monitoring and automated communication.Adapted global initiatives to regional needs, including bring-your-own-courier and pickup-at-merchant options.Systems used: Google Suite, Slack, Jira, Confluence, Looker, Zapier. Contributed to the launch and expansion of Bolt's food delivery vertical in Portugal. Focused on creating operations, improving efficiency, and supporting merchant aquisition initiatives.

  • Operations Manager - Bolt Food

    Jul 2021 - Jan 2022

  • Operations Specialist - Bolt Food

    Jan 2020 - Jul 2021
• 

  Kpmg portugal

  Jan 2022 - Jan 2023

  Management consultant

  Provided strategic guidance to clients, emphasizing operational efficiency.Designed and implemented tailored solutions to address challenges in industrial and service sectors.Conducted benchmarking and market analysis to identify opportunities.Systems used: Excel, PowerPoint, Power BI.

• 

  Hilti portugal

  Jan 2024 - now

  Account manager

  Achieved 41% revenue growth year-over-year by applying data-driven strategies. Built strong relationships with 20+ key clients, delivering tailored solutions and driving five-digit sales through two consulting projects focused on operational efficiency.Systems used: Excel, Salesforce, Power BI.