
Timeline
About me
Service Delivery Manager | SAFe 6.0 SA | SAFe 6.0 POPM | SAFe 6.0 SSM | CSM
Education

Florida institute of technology
2013 - 2017Master of science (ms) innovation and entrepreneurshipActivities and Societies: IEEE Innovation and Entrepreneurship

Florida institute of technology
2002 - 2005Bs electrical engineeringActivities and Societies: VP IEEE

Eastern florida state college
2000 - 2002Associate of arts (aa) general education, engineering concentration
Experience

Us navy
Jul 1996 - Jul 2000Airborne radar and communications system technician
Zwsoft
Aug 2000 - May 2004Cad cam software test engineer
Northrop grumman
May 2004 - Feb 2007Research and development project managerOriginally hired as a test engineer, I was rapidly promoted into the position of R&D Project Manager where I managed the largest portion of distributed IP based simulated battle management experiment involving over 40 participants located across the country and 4 full scale test executions & weekly development & integration tests.

Myspace
Jul 2007 - Jan 2008Social media software test architectRecruited at the height of MySpace's popularity to implement Agile software testing processes, practices, & tools for a 50 person team of software test engineers & developers.

Oversee.net
Jan 2008 - Jan 2009User interface & business rules senior software test engineerHired to provide quick and thorough software testing in a high velocity twice weekly software development life-cycle (SDLC). Provided value above and beyond by streamlining the software testing process allowing reuse of test plans among projects and elimination of redundancy in test reporting. Oversee employed an Agile/SCRUM based ITIL configuration management process with full rollback and contingency plans.

Media temple
Aug 2009 - Jan 2011Web hosting & customer and hosting management automated test engineerThe first full-time software test engineer hired to implement software testing and release management practices for a 600,000 customer, 40 country website hosting company which pioneered virtual machine grid hosting. Responsible for coding automated test suites, automatic software build configuration management software, and reporting to executives on testing projects.

Sun nuclear
Jan 2012 - Aug 2012Radiation measurment product hardware and software test engineerBrought on to head-up software testing for the flagship product line, help streamline software testing practices, and ensure software testing compliance with FDA and ISO standards related to medical devices.

Electronic intelligence llc
Aug 2012 - Dec 2013FounderContracted by small businesses for projects ranging from NASA Solar Sail Technology Demonstration Missions (TDM) to LASER and LED manufacturing to Online Marketing. I provided guidance on modern online and offline marketing methodologies for emerging technology companies. For the NASA project, I conceived and implemented the entire software testing process and integrated hardware/software testing laboratory.

Fractel, llc
Dec 2013 - Sept 2015Cloud voip telephone system innovation project managerHired to assess business landscape and establish automated marketing program for a start-up cloud communications company transitioning into a rapid customer acquisition phasePerformed Strength, Weakness, Opportunity, and Threat (SWOT) analysis on company and industry and converted that information into a lean product marketing mixImplemented Customer Relationship Management (CRM) system for management of contacts and customers, initially using SalesForce then prompting a switch to InfusionSoft. Conducted inside and outside sales and business telephone system installation activitiesDesigned inaugural direct mail/email, A/B split test using InfusionSoft Campaign Builder to validate offer potential, inbound call center integration and target customer acquisition potential on sample group of 104 leads resulting in an 11.8% click-through rate and 2 closed salesDeveloped inbound and outbound call scripts for internal and call center partner use resulting in consistent communications with new customers across both companiesCreated new customer on-boarding process describing how to use our phone service which resulted in a 100% reduction in post installation customer service calls regarding featuresWrote whitepapers on the evolution of business phone solutions and serve as online copywriterManaged social media online community for nine social and industry channels Show less

Leidos
Oct 2015 - Nov 2015Geospatial intelligence automated test project managerContracted to implement the software test program management office for a UNIX/cloud based geospatial imagery exploitation system design for a government agencyContributed software testing insight and planning in a distributed Agile Development Team using JIRA, including Daily Scrum, Sprint Planning and Retrospective Meetings with the Team, Scrum Master, and Product ownerDeveloped Selenium Test Automation Framework for AJAX geographical mapping and data processing softwareCreated new CentOS UNIX virtual machine software test environments using Docker, GIT, and Postgres resulting in identifying gaps in deployment process and allowing for End-to-End rapid testing of product under development Show less

Harris corporation
Mar 2016 - Sept 2016Geospatial intelligence automated test engineerContracted to expand test automation framework in a UNIX environment resulting in Java based Selenium UI testing and XML Perl based test system integrationDeveloped Java Selenium database access tests for data and pretest condition validation using JDBCWrote stable and repeatable UI tests for client/server-based imagery software using Selenium Page FactoryIntegrated Java Selenium and Perl by writing Perl scripts that processes execution and result data from remote test servers Show less

Nasa - national aeronautics and space administration
May 2017 - Mar 2018Launch control test automation project manager/scrum masterManage an Agile development team responsible for automating integrated system and component testing of KSC’s Exploration Ground Systems (EGS) Launch Control System (LCS) to enable Continuous Integration and Continuous Delivery of LCS software onto Kennedy Space Center Firing Room test hardware to facilitate increasing LCS software development velocityLead development of Robot Framework and Sikuli based test automation framework by decomposing LCS, SLS, MPCV, and ICPS requirements into automated testing infrastructure and verifying that the test covered the implemented functionalityContribute to the entire program as LCS test automation subject expert in continuous integration and continuous development infrastructure through participation design working group, trade-study, and analysis task meetingsPerform as System Engineer for test automation project by developing requirements and test plansfor the test infrastructure as well as working with LCS system infrastructure engineers to develop test environmentsManage project timelines and communicate with NASA management to ensure that project goals and automation implementation progress are on track Show less

Wells fargo
Dec 2018 - Jul 2020Agile software team lead/scrum masterLead Data Validation project as Scrum Master and Testing Expert resulting in testing of over 100,000 asset attributes in 3 weeks using SQL based excel toolsProvide Agile SDLC based Quality Engineering strategy as part of Wells Fargo's Technology Quality Transformation effort for Enterprise Infrastructure as a Service (IaaS) platformDevelop and supervise execution of Master Test Plan for transition from Puppet Enterprise 2016 to PE 2018 across 70,000+ distinct nodesWork with leadership to layout and implement strategy for how Quality Engineering fits with an existing Agile team without impacting velocity of development and deliveryProvided Agile SDLC policy compliance, review, remediation and training for existing QE organization as part of transformation effortsInterview and supervise Test Planning, Test Case Design, Test Automation Test Execution, Defect Reporting, and Final Test Reporting for over 100 distinct changes to full-scale enterprise infrastructureDevelop and execute test cases in HP ALM test management systemCreate Jira Kanban board to manage 12 team members project engagement and workflow Show less

Universal destinations & experiences
Jun 2021 - Jan 2022Microservices development team scrum masterScrum Master responsible for day-to-day leadership of two software delivery teams, one consisting of 7 NodeJS shared microservices developers and 2 ReadyAPI automation engineers and the other consisting of 4 Angular frontend developers, 4 NodeJS backend developers and 2 test engineersMotivate, facilitate, and manage daily stand-ups, sprint planning, sprint review/retrospective, blocker removal, and priority driven task reassignment in fast paced environment balancing support with deliveryEngage team of developers, data engineers, and quality engineers by coordinating daily sessions for pre-release integration while balancing delivery priorities and keeping committed work on scheduleCollaborate with executive technical leadership and project management office on department strategic plan by developing project delivery timelines based on current and projected internal/external resource availabilityChampion tactical/operational improvements such as regular and organized bug triage sessions and configuring the delivery teams as a cross-functional integrated product team to improve program and release velocityWork with Release Train Engineering and Release Management to establish build cut dates and release dates and with gathering artifacts required for technical integrity and governanceApply Jira, Confluence and Teams to create stakeholder and delivery team situational awareness around complex programs, projects, epics, stories, and defects using swim lanes, dashboards, and channels reducing confusion, improving communication flow, and capturing technical decisions Show less

Boeing
Jan 2022 - nowServer software service delivery managerBoeing Program Senior Scrum Master leading the Digital Transformation, Enterprise Manufacturing Operations Management Shop Order Execution teamLeads and orchestrates two global software delivery teams comprising 20+ professionals, effectively tracking team productivity and ensuring alignment with project goals. Champions the successful delivery of feature packages, ensuring ADO compliance, and communicating progress through various platforms, consistently achieving 100% on-time deliverables. Applies Scaled Agile Framework (SAFe) methodologies, overseeing sprint planning, release planning, SSR backlog refinement, daily scrums, bug triage, code review, demos, and retrospectives. Ensures team members were following defined workflows and using appropriate Azure DevOps features and tools. Responsible for managing all Shop Order Execution (SOE) aspects, including operations, steps, data collection, buyoffs, and non-conformance initiation. Proactively identified, assessed, and communicated project risks to key stakeholders, implementing robust risk management strategies to minimize disruptions and ensure successful project outcomes. Skillfully organizes and prioritizes competing priorities and requirements to meet project objectives. Serves as a trusted advisor and strategic leader, fostering open and transparent communication with stakeholders at all levels. Show less
Licenses & Certifications
- View certificate

Requirements development and management certificate
Nasa academy of program/project and engineering leadershipNov 2017 
Certified open water diver
PadiJun 1996- View certificate

Certified safe® 6 release train engineer
Scaled agile, inc.Nov 2024 - View certificate

Certified scrummaster® (csm®)
Scrum allianceJul 2023 - View certificate

Certified safe® 6 product owner/product manager
Scaled agile, inc.Jul 2023 - View certificate

Certified safe® 6 agilist
Scaled agile, inc.Jul 2023 - View certificate

Certified safe® 6 scrum master
Scaled agile, inc.Jul 2023 - View certificate

Professional certificate in cultural competence
Institute for cross cultural managementSept 2015
Honors & Awards
- Awarded to Gable C.Global Leadership Academy Florida Institute of Technology Institute for Cross Cultural Management Sep 2013
- Awarded to Gable C.Educational Activities Chairman, IEEE Melbourne Chapter - Jan 2013
Volunteer Experience
Robotics Team Mentor
Issued by Codecraft Lab on Jan 2016
Associated with Gable C.
Languages
- enEnglish
- spSpanish
- laLatin
- geGerman
- jaJapanese
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