Experience

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  L.l.bean

  Apr 2003 - Jun 2016

  Customer service lead

  Spearheaded the operations to train and mentor staff to deliver world-class customer service.Developed a new employee recognition program. Served the on the company’s United Way fundraising team. • In a previous position as the Learning Coach, trained incoming staff in sales, customer service, and company ethos and standards.• In a previous position as the Away Teams and Store Opening Trainer, trained staff on new job functions for new site openings.• In a previous position as the Information Desk Concierge at the company’s flagship store, served as the first point-of-contact for upwards of 5 million visitors annually.• In a previous position as the Visual Merchandising Lead, ensured floor set plans were executed to showcase product line.• In a previous position, acted as a Retail and Outlet Sales Manager. Show less

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  Lewiston high school

  Jul 2005 - Jun 2006

  English language acquisition and english as a second language tutor

  Taught high school and adult students on subjects covering the United States Constitution, American government, and United States geography to prepare for citizenship examination.

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  Providence achieve

  Aug 2009 - Dec 2010

  Behavioral analysis technician

  Facilitated learning with students exhibiting behavioral and learning disabilities.

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  Bethany & lutheran family services

  Mar 2015 - now

  Unaccompanied refugee minor mentor / english language acquisition and english as a second language

  Provide a full range of support, learning, and guidance to minors seeking citizenship to the United States. Tutor high-school level students on a wide variety of academic subjects. Assist with job placement, cultural assimilation, post-secondary education, and life sills.

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  At the root

  Mar 2016 - now

  Owner / founder

  Started from the ground up an organic gardening service to support existing organic gardens in keeping them healthy and producing. Interact with clients to best determine the extent they want their gardens to expand. Render advice in compost use, growing methods, and pruning practices. Partner with clients to generate garden designs and layouts. Deliver continued grooming after garden design.