Experience

• 

  Vodafone romania

  Sept 2010 - Sept 2014

  • Interpret data, analyze results using statistical techniques and provide ongoing reports• Develop and implement data analytics and other strategies• Acquire data from primary or secondary data sources and maintain databases• Identify, analyze, and interpret trends or patterns in complex data sets• Work with management to prioritize business and information needs• Maintains office operations by receiving and distributing communications• Maintaining supplies and equipment• Organize travel arrangements and plan events for staff co-ordinate and organize appointments and meetings Show less • Manage large amounts of incoming calls with strong phone contact handling skills and active listening• Identify and assess customers’ needs to achieve satisfaction• Provide accurate, valid and complete information by using the right methods/ tools• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Follow communication procedures, guidelines and policies• Keep records of customer interactions, process customer accounts and file documents with CRM systems and practices Show less

  • Regional Sales Coordiantor

    Dec 2013 - Sept 2014

  • BackOfficer

    Oct 2012 - Dec 2013

  • Customer Care Representative

    Sept 2010 - Oct 2012
• 

  Ana hotels romania

  Sept 2014 - now

  • Develop and execute sales strategies to achieve revenue targets and maximize profitability• Lead the sales team in prospecting, acquiring, and retaining clients• Foster relationships with key clients and stakeholders to drive business growth• Analyze market trends and customer needs to identify new business opportunities• Collaborate with marketing to create compelling campaigns and promotional materials• Negotiate contracts and agreements with clients to secure business deals• Monitor sales performance metrics and generate regular reports for management• Train and mentor sales staff to enhance their skills and productivity• Represent the hotel at industry events and participate in networking activities to expand the client base. Show less • Implement pricing strategies to maximize revenue and occupancy• Analyze market trends and competition to adjust pricing and availability• Utilize revenue management software to forecast demand and optimize rates• Collaborate with sales and marketing teams to develop promotional offers• Monitor and report on key performance indicators (KPIs) related to revenue• Maintain inventory controls and manage distribution channels for maximum profitability• Develop and execute strategies to drive revenue growth and achieve financial targets• Conduct regular audits and assessments to ensure pricing and inventory accuracy• Train and support staff on revenue management principles and best practices. Show less • Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies,procedures, and standards.• Anticipate guests’ needs and respond promptly to guests’ requests. • Maintain positive guest relations at all times; resolve guest complaints ensuring guest satisfaction. • Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. • Assist in achieving or exceeding budgeted goals• Plan and execute productive sales trips into assigned territory to improve and increase the penetration of the market.• Promptly respond (within 24 hours) to all inquiries, prospects, and tentative or definite business. • Interact with customers during meetings or conventions on the property• Accurately forecast all strong tentative and definite groups on an ongoing basis• Maintain a calendar allowing you to meet all established deadlines• Maintain accurate computer information on all new and ongoing leads and accounts, including solicitation efforts.• Generate sales leads Show less

  • Sales & Marketing Director

    Jan 2021 - now

  • Revenue Manager

    Oct 2019 - Dec 2020

  • Events Manager

    Sept 2014 - Dec 2020