Experience

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  Barclays uk retail and business bank

  Oct 1989 - Feb 1994

  Cashier customer service
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  Bmed

  Feb 2005 - Sept 2007

  Cabin crew/purser

  Comfort and safety of customers in-flight, whilst providing excellent customer service;Identifying individual customer requirements to suit their cultural needs;Exceeding all customers’ expectations;Safety Emergency Procedures and First Aid;Consulting with company management and airport handling agentsExperience on A320 & A321 type aircraft.

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  British midland international

  Sept 2007 - Dec 2008

  Flight supervisor

  Comfort and safety of customers in-flight, whilst providing excellent customer service;Identifying individual customer requirements to suit their cultural needs;Exceeding all customers’ expectations;Safety Emergency Procedures and First Aid;Consulting with company management and airport handling agentsExperience on A319, A320 & A321 type aircraft.

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  British airways

  Jan 2009 - Sept 2015

  Cabin crew

  Comfort and safety of customers in-flight, whilst providing world-class customer service;Identifying individual customer requirements to suit their cultural needs;Safety Emergency Procedures and First Aid;Experience on A319, A320, A321, B777 & B747 type aircraft.

• 

  Currys pc world

  Oct 2015 - Jan 2016

  Retail assistant

  Helping customers have a great experience in the store and finding the right products for them;Delivering an excellent customer experience and achieving store profit targets;Resolving customer queries and complaints brilliantly and in a timely, efficient and friendly manner.

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  Gatwick airport

  Feb 2016 - Apr 2020

  Airport security officer

  Helping customers and staff have a seamless experience gaining access to secure areas 24 hours a day 365 days a year.X-Raying of staff and passenger baggage, conforming to CAA and DFT requirements. Resolving customer queries and complaints brilliantly and in a timely, efficient and friendly manner.

• 

  None

  Apr 2020 - Sept 2020

  Following the covid-19 pandemic and effect on gatwick airport, i took redundancy in april 2020.
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  Focus group (uk)

  Sept 2020 - Mar 2021

  It - 1st line support engineer

  Responded to technical customer queries via telephone, emailand ITIL (Freshservice)•Worked on the 1st line technical support – (Information Technology) helpdesk to analyze, prioritize incidents and service requests, always providing excellent customer service.•To troubleshoot, log, investigate and follow through to resolution of all faults, including escalations to 2nd & 3rd Line whilst keeping the customer informed of progress. •Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-Ordinator for booking.•Proficient in using Microsoft Office 365, Cloud, Exchange, AD, Horizon, ESET, Datto, Synergy, Windows & Windows Server, and others. Show less

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  Sussex police

  Jul 2021 - now

  1. User and Security Group Active Directory administration2. Knowledge of Microsoft based core operating systems with emphasis on Windows 7/10 and Office 365 with the ability to build new laptops and desktops3. Experience providing excellent customer service4. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)5. Understanding of Incident and Problem Management (Service Desk tickets) 6. Ability to grasp complex issues and describe to both technical and non-technical audiences7. Experience of using software deployment tools to remotely install software e.g. SCCM. 8. Liaising with internal departments to fulfil my role, working within a small team at Lewes Headquarters, striving to build an excellent reputation within the force. Show less

  • Devices Technician

    Mar 2022 - now

  • Windows 10 Deployment & Build Engineer

    Oct 2021 - Mar 2022

  • Windows 10 Build Engineer

    Jul 2021 - Oct 2021