Experience

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  Türkiye i̇ş bankası

  Nov 1992 - Dec 1998

  Retail banking sales specialist

  Providing advice, information and services to help customers achieve their personal and business goalsPerforming a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needsProviding excellent customer service by offering a full range of customised financial solutionsBuilding and maintaining a portfolio of customersPromoting and maximising the development and growth of residential mortgage businessPromoting and selling lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment. 收起

• 

  Hsbc

  Jul 2000 - Oct 2002

  Retail banking sales specialist

  Big range of Retail Banking products Sales and Customer relationship.Providing advice, information and services to help customers achieve their personal and business goalsPerforming a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needsProviding excellent customer service by offering a full range of customised financial solutionsBuilding and maintaining a portfolio of customersPromoting and maximising the development and growth of residential mortgage businessPromoting and selling lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment. 收起

• 

  Anadolubank

  Oct 2002 - Oct 2003

  Retail banking sales specialist

  Big range of Retail Banking products Sales and Customer relationship.Providing advice, information and services to help customers achieve their personal and business goalsPerforming a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needsProviding excellent customer service by offering a full range of customised financial solutionsBuilding and maintaining a portfolio of customersPromoting and maximising the development and growth of residential mortgage businessPromoting and selling lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment. 收起

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  Ing bank turkey

  Oct 2003 - Dec 2012

  Building up Refinance Process (portfolio analysis in order to define pre-payment risk- , preparing proposals, preparing financial tools for branches, designing campaigns via ADC etc.)Market research (both Turkey & Global mortgage markets)Setting up pricing strategies for mortgage loans (campaign management)Designing new mortgage products (financial models, pricing, and all preparations before launching)Preparing management reports regarding mortgage loansMaking profitability analysis regarding mortgage loansTraining branches about mortgage 收起 Managing portfolio; spread management, competition analysis, fees&commision managementDesigning new products& campaigns; financial modelling & pricing, process implementation, communication strategy Preventing pre-payments; portfolio pre-payment risk analysis, defining strategy, building up tools for preventionDealing with all strategic partnerships (big housing projects & distributors) Designing new 3rd party process for car & mortgage loansIncreasing loyalty of car & mortgage customersFollowing Retail P&L with all products, preparing model to make budget for all retail productsMarketing/Communication activities 收起

  • Retail Banking Branch Manager-Sales

    Apr 2012 - Dec 2012

  • Retail Banking - Mortgage Marketing Manager-Marketing

    Jun 2010 - Apr 2012

  • Retail Banking Marketing / Mortgage&Car Loans Product Management - Assistant Manager

    Oct 2003 - Jun 2010
• 

  Paypal

  May 2013 - Jul 2022

  Risk operations - emea resolution and protection service & chargeback analyst

  Managed high volumes of chargeback and protection service cases, with multiple credit card processors and making decisions based on customer information, Processors’ regulations and PayPal policies.- Analyze and evaluate data in line with weekly targets for Global Quality Reviews and identify issues for escalation and further investigation.- Providing clear and constructive evaluation feedback in order to reduce the risk of further errors.- Handle escalated cases requested by all departments via internal communication systems.- Work as Global Protection Subject Lead to investigate and make decisions on a wide range of financial claims as requested by high-profile customers, managers, law enforcement leads, and Social Media Monitoring Leads.- Take ownership of certain risk controls, which involves defining, performing, and providing evidence of performance for such controls.- Maintain a comprehensive and up-to-date knowledge of all relevant financial and internal rules and regulations in order to ensure they are applied correctly.- Liaised with merchants to provide assistance and support and provided information through email and telephone.- Determined legitimacy of chargeback disputes and accounts using investigative tools and skills.- Reviewed PayPal accounts and determined risk factors, on a cross-departmental basis.- Created new training materials, prepared and delivered Learning Sessions for teams and mentored new colleagues during onboarding and training period.Participate in global meetings and Quality Review calibration sessions and disseminate information effectively to colleagues, ensuring the implementation of process changes and new internal policies.- Plan, organise and deliver Team Learning Sessions and provide support, coaching and mentorship to new colleagues during the onboarding and training process. 收起

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  Threadstone security ltd

  Apr 2023 - Jun 2023

  Security professional
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  Securitas group

  Jun 2023 - now

  Security officer

  Assists the site security team in the providing of security services and related operations to the Linkedin Head Office Dublin. Duties will include access management, client service and problem resolution, service enhancement, and training. Major duty of the Security Officer will be in conducting patrols of the site to ensure the protection of Customer assets and property.