Experience

• 

  Afol sud milano

  Sept 2009 - Jul 2011

  Volunteer

  - responsible of the study space for students at "Milk" association in Melegnano- keen on other activities promoted by the association (i.e. after-school, music events, promotion of the association's activities)

• 

  Ingram micro

  Dec 2012 - Jun 2013

  Stage

  - Data entry - Support to Inside Sales, RETAIL Department with buyer and vendor- Pre and post sales assistance

• 

  Expeditors

  Jan 2014 - now

  - Ensure smooth and timely freight process, meeting compliance at all times to regulations (internal procedures, customer policies and external government requirements)- Get in touch with Customs for instructions to clear shipments - Coordinate and negotiate rates with contracted vendors in procuring space and services- Review department goals and business plan periodically with team- Monitor shipment reports to ensure total customer satisfaction- Promote compliance in diligently following all company policies and regulations- Support the manager, supervisor and sales department in timely responding to requests for information and with market competitive pricing- Partecipate to the transition of new business / updates to existing business- Ensure company credit procedures are followed and monitor accounts payable to vendors- Support accounting department on payment of invoices to vendors and carriers Show less - Ensure smooth and timely freight process flow, meeting compliance at all times to regulations (internal procedures, customer policies and external government requirements)- Understand department process flow, constantly looking for areas of improved efficiency, working with the team on meeting KPI standards- Monitor shipment reports to ensure total customer satisfaction- Audit files and work with the team on meeting operating process standards- Following Order Management Customers and related EDI procedure or booking via Expeditors Tools- Support the manager, supervisor and sales department in timely responding to requests for information and with market competitive pricing- Partecipate to the transition of new business / updates to existing business- Ensure company credit procedures are followed and monitor accounts payable to vendors Show less - Arranging overseas freight movement- Preparing and processing international documentation- Analyzing and verifying documents received from customer and from carriers- Submitting export information to Italian Customs- Advising account/customers of shipment information- Tracking and tracing international cargo- Invoicing customers for services provided- Ensure customer satisfaction and follow up- Quoting customers for air trasportation- Arranging flights and rates with service providers and airlines- Ensure accurate and timely data entry into operational system - Ensure arrival notices are communicated to overseas and customers - Ensure accurate and timely client and vendors billing- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)- Ensure all customers standard operating procedures in place and updated in the DLSOPs - Meet KPI standards in accordance with the Company’s procedures- Overseas communications, timely responses to emails and requests (internal and external) - Order management and assist customers to book via web-portal (OMB) Show less

  • Air Product Supervisor

    Feb 2023 - now

  • Air import Lead Agent

    Jul 2018 - Apr 2023

  • Air Export Lead Agent

    Jan 2018 - Jul 2018

  • Export Agent

    Jan 2014 - Dec 2017