Experience

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  Tim celular s/a

  Feb 2002 - Apr 2003

  Relationship consultant

  - Provided exceptional customer service to both individuals and companies, ensuring their satisfaction with products and services.- Successfully sold value-added services (VAS) to clients, resulting in increased revenue for the company.- Retained individual customers and companies by resolving issues and addressing concerns promptly and effectively.- Conducted training sessions for employees on GSM technology, consumer rights, cellular device functions, and CRC systems, among other topics provided by the holding. Show less

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  Grupo picolli

  Jun 2005 - Jun 2006

  Sales manager

  - Successfully managed store inventory control, tax and financial systems with tight control and audit of documentation- Developed motivational campaigns and sales incentives for the team of employees leading to increased productivity- Provided follow-up through coaching and feedback to the sales team, focusing on immediate results, greater profitability and better sales performance- Achieved more than 50% increase in sales level of the company's main service- Demonstrated leadership skills in stores with different consumer profiles, including Shopping Interlagos, São Bento, XV de Novembro and Av Paulista. Show less

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  Nexus telecomunicações ltda

  Jun 2006 - Apr 2007

  Key account manager

  - Successfully prospected and onboarded new companies to represent and sell products and services.- Prepared comprehensive management reports of services and sales, utilizing both quantitative and qualitative data.- Conducted thorough SWOT analysis and other management analyses to identify areas for improvement and growth opportunities.- Maintained strong relationships with existing and new channels, ensuring customer satisfaction and retention.- Actively participated in fairs and events in the telecommunications industry, promoting services and attracting new customers, channels, and partners. Show less

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  Nb7 marketing e eventos s/s ltda

  Apr 2007 - Jan 2008

  Event coordinator

  Prepared reports for use by promoters and supervisors, including drafting contracts, quantitative, qualitative, and competitive analysis reports, and tracking the number of approaches and delivery of gifts.Analyzed data and prepared management reports directed to clients' board.Attracted and contracted affiliates for shares outside São Paulo.Obtained quotes and negotiated items and gifts for event production.Coordinated, recruited, selected, and trained promoters and event supervisors.Developed internal processes and procedures for supervisors and promoters in campaigns.Coordinated several successful projects, including Mother's Day, Valentine's Day, Father's Day, and Christmas campaigns for LG, VIVO, and NOKIA in 2007, among others. Show less

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  Rosel center com. e. eletrônicos ltda me

  Aug 2008 - Sept 2010

  Administrative manager

  - Successfully prospected for new suppliers, resulting in increased product variety and improved profit margins.- Demonstrated excellence in accounts payable, administrative and financial routines, ensuring timely and accurate payments and record-keeping.- Led the implementation of processes and internal controls for 7 stores, resulting in increased efficiency and compliance with company policies.- Maintained regular attendance to the director, providing updates and recommendations for improvement.- Provided exceptional service to companies, negotiating major sales and implementing sales through the internet, resulting in increased revenue.- Successfully negotiated and implemented activities with the financial company Losango, resulting in improved financial stability and increased sales.- Demonstrated expertise in recruitment and selection of personnel, hiring and terminations and other management controls. Show less

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  Inpao dental planos odontológicos

  Feb 2011 - Mar 2012

  Marketing assistant

  # Social Media Specialist and Content Developer- Developed and curated engaging social media content for the company's social media platforms.- Monitored social media channels and promptly responded to inquiries, comments, and complaints.- Prepared regular reports on social media performance and made recommendations for improvement.- Ensured brand consistency by adhering to the company's social media style guide.- Managed the company's corporate blog by creating, updating, and editing content.# Marketing Assistant- Assisted the marketing manager in organizing and executing various marketing campaigns and events.- Coordinated the production and distribution of marketing materials such as brochures, flyers, and promotional gifts.- Assisted in the planning and execution of trade fairs and other events.- Conducted market research and analyzed data to help inform marketing strategies. Show less

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  Sossego

  Jul 2012 - Jan 2013

  Social media analyst

  - Conducted comprehensive competition analysis in Web 2.0 environment to inform business strategy and decision-making.- Developed engaging and relevant content for social networks, resulting in increased user engagement and brand awareness.- Produced management reports and provided business intelligence based on key performance indicators (KPIs) measured from social network metrics.- Conducted research, development, and review of content for corporate blog, ensuring high quality and consistent brand messaging.- Implemented processes and internal controls for effective use of social networks, improving productivity and minimizing risk.- Explored new applications and tools on the web to enhance social network performance and reach.- Successfully coordinated content production interns and digital PR efforts, ensuring timely delivery of high-quality content and effective communication with stakeholders. Show less

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  Freelance

  Jan 2013 - Jun 2017

  Social media consultant

  As a Social Media Marketing Consultant, my main responsibilities included:* Planning, monitoring, and managing social media networks* Conducting brand and competition analysis in a web environment* Developing content for social networks, blogs, and sites* Implementing processes and internal controls for social media use* Researching and identifying new applications for use in social media* Creating management reports and business intelligence based on social network metrics (KPIs)During my time in this position, I was also tested on my abilities in the following areas:1. Social Media Strategy Development* Developed a comprehensive social media strategy for a new product launch, including recommendations for social media platforms, target audience, content themes, and KPIs.2. Content Creation and Management* Created tailored social media posts for Facebook, Twitter, and Instagram, using provided topics and guidelines. Scheduled and published the posts using a provided content calendar.3. Social Media Analytics and Reporting* Analyzed social media metrics and trends for a given time period, creating a report that summarized the performance of the social media channels and provided recommendations for improvement. Show less

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  Lâmpada soluções em comunicação

  Feb 2014 - Apr 2014

  Social media & marketing online

  - Conducted in-depth competition analysis in Web 2.0 environment to identify opportunities and threats.- Developed engaging and relevant content for various social media networks to increase brand awareness and engagement.- Created management reports and provided business intelligence based on social network metrics (KPIs) to improve decision-making.- Researched, developed, and reviewed content for corporate blog and social media profiles, resulting in increased traffic and engagement.- Brainstormed and developed strategic actions for fairs and events for customers, utilizing both online and offline channels to maximize impact. Show less

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  Italian flair srl

  Jul 2017 - now

  Administration and logistics specialist

  As an Administrative and Logistics Specialist, I possess excellent communication skills, both verbal and written, and have strong problem-solving abilities. I am highly organized and detail-oriented, with a proven track record of managing time effectively, prioritizing tasks, and working on multiple responsibilities simultaneously. Attention to detail is a must, and I ensure that all paperwork is correctly filled out and filed.I have the ability to solve problems independently and efficiently, and I am adaptable to changing priorities and unexpected situations. I have strong leadership skills and am capable of training and managing an intern.I'm also responsible for strict communication with shippers, customers, and suppliers, preparing bills and other transport documents, and managing documents for Italian, UE, and Extra UE shipments. I have experience issuing documents with the Roman Chamber of Commerce, managing warehouse operations, and preparing administrative documents such as purchase orders, shipping instructions, proforma invoices, commercial invoices, packing lists, and CMR’s.I am also skilled in maintaining digital and paper files and building relationships with the embassy of the United Arab Emirates. Show less