Experience

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  Jack henry

  Feb 1999 - Jun 2010

  Directed the marketing, sales, product development, and project management of a multi-million dollar web development department servicing the financial services industry.• Consistently increased top and bottom lines to achieve margins in excess of 60%.• Identified two new product opportunities, developed product proposals, managed development efforts and successfully led both products to market generating $1,600,000 in sales revenue and $1,068,000 in annual maintenance revenue.• Organized and led the efforts of multiple departments to move website hosting services from a shared environment to an independent web hosting environment. Show less

  • Manager, Web Development

    Aug 1999 - Jun 2010

  • Web/Graphic Designer

    Feb 1999 - Aug 1999
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  Profitstars

  Jul 2010 - Jun 2014

  Led a diverse and dynamic team to align the business and technical strategies of the ProfitStars business units through a set of technical and business services designed to accomplish broader organizational goals of managing the portfolio and incrementally transforming the ProfitStars organization towards the utilization of common processes, tools and technologies. • Managed the exploration of a cross-brand product overlap and the facilitation of a strategy session resulting in the development of a new enterprise solution that leverages the strengths of both products and will result in a solution that is unparalleled in the industry• Identified and exploited numerous opportunities to achieve efficiencies by leveraging enterprise solutions to eliminate the duplication of efforts Show less

  • Director, Strategic Innovation Group

    Jul 2012 - Jun 2014

  • Senior Manager, Web Solutions

    Jul 2010 - Jun 2012
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  Trevipay

  Jul 2014 - now

  Providing direction and support to the Customer Support department while continuing to support the Process Improvement and Automation team. Leading a diverse and dynamic team that performs the following functions:- Process Improvements utilizing Lean Six Sigma methodology- Automate business processes with Robotic Process Automation (UiPath)- Administers and develops solutions for the company's CRM platform, Salesforce/Service Cloud- eInvoice integrations with customer's AP platforms via EDI, XML, cXML, flat files, etc.

  • Vice President, Operational Excellence

    Oct 2022 - now

  • Senior Director, Service Delivery and Service Quality

    Nov 2021 - Oct 2022

  • Senior Director, Customer Support

    Oct 2019 - Dec 2021

  • Senior Director, Process Improvements and Automation

    Apr 2019 - Oct 2019

  • Director, Process Improvement

    Feb 2018 - Apr 2019

  • Director, Training & Documentation

    Feb 2017 - Feb 2018

  • Director, Implementations

    May 2016 - Feb 2017

  • Director, Fleet Charge

    Apr 2015 - May 2016

  • Business Line Manager

    Jul 2014 - Mar 2015