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Jill Lynch, CPP, MA

Jill lynch, cpp, ma

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location of Jill Lynch, CPP, MAOrange County, California, United States
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  • Timeline

  • About me

    Human Resources Executive, Payroll Implementation, Project Management, Training and Development, Client Retention

  • Education

    • University of phoenix

      -
      Master's degree organizational leadership

    • University of phoenix

      -
      Bachelor’s degree business administration and management, general

    • Golden west college

      -
      Associate’s degree liberal arts and sciences, general studies and humanities

  • Experience

    • Ceridian

      Jan 1997 - Jan 2008

      Led outsourcing initiative of key implementation roles to offshore partners resulting in substantial savings to labor costs. Identified and implemented automation of business processes increasing customer satisfaction. Hired and trained 73 offshore resources. Created capacity planning model for project assignment and defect tracking. Directed 28 ISS resources responsible for successful implementation of national and complex HR/PR clients. Managed team of six implementation consultants responsible for installing stand-alone tax products. Designed user-friendly print services product line, including installs and at-risk business. Managed major account client base, including Carlson Travel, Best Buy, Costco, KinderCare, TGIFridays, Supervalu Grocery Stores and Merrill Corporation. Maintained 95% client retention rate with excellent customer feedback. Directed team of ten customer service reps supporting major account clients, including Mead Paper Company, Adelphia Cablevision, Yellow Freight and other Fortune 500 companies.

      • Vice President, Outsourcing and Automation

        Jan 2006 - Jan 2008

      • Vice President, Implementation Service and Support

        Jan 2004 - Jan 2006

      • Global Client Relations Manager

        Jan 2001 - Jan 2004

      • Customer Care Manager, Major Accounts

        Jan 1997 - Jan 2001

    • Advantec

      Jan 2008 - Jan 2012
      Senior executive solutions consultant - peo / aso / hro

      Established profitable West Coast PEO/ASO client base within one year. Directed broker channel sales efforts by serving as corporate liaison for HUB International West. Served as SME in areas of product demonstrations, solutions analysis, human resources, payroll, benefits, workers compensation, strategic project management and training. Oversaw all pre-sales, implementation, service and client retention activities.

    • Coadvantage

      Jan 2012 - Jan 2014
      Senior consultant (hr / pr / tlm / lms / wc / benefits) - peo / aso / hro

      Served as senior project manager across multiple product lines and administrative services, including human resources, payroll, time and labor management, learning management systems, workers compensation, and health benefits. Managed all clients in California, Arizona, Colorado, Nevada and Utah.

    • Benefitmall payroll

      May 2014 - Apr 2016
      Vice president, service delivery, implementation and professional services

      Oversaw overall national service delivery for payroll operations division, including owning initial customer experience, implementation, and reporting process of new payroll clients. Led professional services business unit involving complex client reporting and general ledger set up and maintenance. Managed all vendor relations for time and attendance, HRIS, and restaurant service pack applications.

    • Cloudmills

      Apr 2016 - now
      Vp operations project management

  • Licenses & Certifications

    • Certified payroll professional (cpp)

    • Six sigma - yellow and green belt

    • Sphr

  • Volunteer Experience

    • Success Coach

      Issued by Working Wardrobes
      Working WardrobesAssociated with Jill Lynch, CPP, MA

    • Speaker and Presenter

      Issued by Women In Management, Business & Public Service
      Women In Management, Business & Public ServiceAssociated with Jill Lynch, CPP, MA