Experience

• 

  Telkom indonesia

  Jul 2018 - Aug 2018

  Corporate customer care center internship

  Assisting team leader with data analysis and preparing presentation daily.

• 

  Asuransi astra

  Oct 2021 - now

  • Managing both the administrative and physical aspects of the Lampung Branch. • Successfully achieving a 7.45% reduction in YTD 2022 cost claims, demonstrating effective cost management practices as compared to the previous year (Lower costs are preferable). • Successfully achieving a 10% reduction in the total number of panel replacements per claim, indicating a positive trend towards improved efficiency and cost-effectiveness. • Responsible for managing operational KPIs including cost claims, service delivery, operation lead times, workshop loading management, and repair/replace panel ratios per claim. • Provide operational support to the marketing team as needed. Show less • Initiate an operational project aimed at reducing monthly cost claim by using new tool.• Initiate a revenue-focused project aimed at targeting a new market within the general insurance field - specifically, the App/Web-based used car marketplace.• Participate in training sessions to develop knowledge of company products, services, and policies.• Collaborate with colleagues to gain a comprehensive understanding of the insurance industry and the company's operations.• Successfully adapting to new markets in two regions within a four-month timeframe - specifically, Surabaya and Jakarta. Show less

  • Branch Manager

    Feb 2024 - now

  • Garda Center Head

    Feb 2023 - Feb 2024

  • Operation Section Head

    Mar 2022 - Feb 2023

  • Branch Management Development Program

    Oct 2021 - Mar 2022