
Timeline
About me
Business Development & Customer Experience | 2+ years in BPO Sector | Quality Assurance, Data Analysis, Effective Communication | Passionate about making an impact through Creative Writing
Education

Dr maurice cure state college
2009 - 2015Gce a-levels science
Dr maurice cure state college
2012 - 2013Gce o-levels science 4.8 out of 5
United international university
2017 - 2021Bachelor of business administration - bba finance 3.93 out of 4Scholar Award: Summa Cum Laude

Brac university
2022 -Master of business administration - mba
Experience

Uiu finance forum
Sept 2018 - Aug 2019Executive- Worked as organizer in the business competition “Start-up Tank 2019”, an international event organized by CKSVIM Business School, India and Marywood University, USA.- Participated in a one-day basic training session on Adobe Illustrator.- As an executive member. attended seminars on behalf of the forum, such as career talks.

Uiu managment infomation systems forum
Oct 2019 - Mar 2020Head of research and development- Being one of the founding members of the forum. worked towards setting up new activities for all members by doing research about MIS and all kinds of events associated on a global level as well as in Bangladesh.- As part of committee team, organized a seminar on “Career development through business automation knowledge” in association with Bizz Career Ltd. Also did successful anchoring for the event.- Worked as representative of UIU MIS Forum in Forum Club Fest.

Brac
Feb 2021 - Jul 2021Intern- Worked with country accounts and consolidation files of BRAC International Holdings B.V.- Updated data collection reports, trend reports, reconciliation of transactions, budget variances, and reviewing financial statements- Prepared balance confirmation letters for auditor.- Worked on ERP to prepare Charts of Accounts.- Worked on project about policy changes at BI and attended training session on risk management, internal audit processes and internal control system.

Quantanite
Nov 2021 - Jan 2024Associate- Deal with one of the top clients of Quantanite, based in UK and work on Salesforce CRM software to communicate with clients and other departments.- Mainly deal with the financial and legal issues resolution to reach beyond target per day and fulfill KPIs.- Responsible for monitoring and recording case counts and team stats per day and prepare the full work update spreadsheet for the Team Leader at the end of the shift to forward to the client.- Also assist in assigning work and training new recruits in the team and guide them for an error-free work delivery.- Worked beyond shift hours and extra days to meet target and business needs to clear backlogs.- Maintain confidentiality on each case, with clients and regarding corporate data to alleviate data breaches. Show less

Manor telecom
Mar 2024 - May 2024Assistant manager, business development & sales
Licenses & Certifications

French language competition
Alliance francaise de maurice
Australian mathematics competition, middle primary division
University of canberra- View certificate

Foundations of project management
GoogleMay 2023 - View certificate

Creative writing - craft of setting and description
Wesleyan universityApr 2025 - View certificate

Fundamentals of music theory
The university of edinburghApr 2025 - View certificate

Creative writing - craft of plot
Wesleyan universityJan 2025 - View certificate

Creative writing - craft of character
Wesleyan universityJan 2025 
Internet and computing core certification programme
National computer board, mauritius
International english language testing system
British councilDec 2021
Languages
- frFrench
- enEnglish
- urUrdu
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